Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.We are looking for a Senior Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio.Principal/Essential Duties and Responsibilities1.Accountable for client facing strategic management of a portfolio of clients, majority of them having multiple product lines (domestic, international, household goods). Coordinates business reviews with clients, work with client to provide value added solutions to their identified goals.2.Drive financial health of assigned clients. Identify and help drive incremental revenue/growth opportunities, including but not limited to regional expansion of services delivered, new product upsells, manage receivables, and client related travel cost.3.Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with operations and other client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication.4.Documents and maintains timely and accurate client requirements and profile information. Assists with implementation of technology changes and new services for an existing client.5.Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives.6.Partners with the Global Sales team when required.Required SkillsRequired SkillsThe successful candidate will have the ability to:-·Manage a high volume and complex Client portfolio.·Work in a Champion/Challenger model, always positioning Graebel ahead of the competition·Create complex reports, detailed business communications, policies, process and procedures.·Give effective presentations to management and large groups·Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.·Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.Required ExperienceRequired Education/Experience· Bachelor’s degree in business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education.·Minimum 7 years of professional relocation industry experience with at least 5 years of previous account management experience.Required SkillsThe successful candidate will have the ability to:-·Manage a high volume and complex Client portfolio.·Work in a Champion/Challenger model, always positioning Graebel ahead of the competition·Create complex reports, detailed business communications, policies, process and procedures.·Give effective presentations to management and large groups·Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.·Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.Required Education/Experience· Bachelor’s degree in business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education.·Minimum 7 years of professional relocation industry experience with at least 5 years of previous account management experience.
