Join ERIKS UK&I OnSite Division… Powering Industry from the Inside Out…At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within. Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers' operations!If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together.Job Location: MaltonAbout the Role:The Customer Operations Supervisor plays a key role in supporting the efficient running of the OnSite. Reporting to the Customer Operations Manager, this role bridges operational execution and leadership by managing day-to-day tasks while also stepping up to cover for the Customer Operations Manager during their absence.Act as the primary point of contact in the absence of the Customer Operations Manager, including attending engineering meetings with the customerSupport in resolving escalated issues and ensure satisfactory outcomes for both the customer and ERIKSOversee and perform stock ordering, quality stock cycle counts, and discrepancy investigationsSupervise housekeeping of office and stores areas, maintaining compliance with ERIKS standardsMaintain an accurate and up to date orderbook, ensuring timely order placement and deliveryUnderstand and support the delivery of the contractual KPIsMaintain accurate records of transactions and inventory movements in relevant systemsEnsure timely and clear responses to customer and supplier enquiriesSupporting the Customer Operations Manager in sourcing activitiesIdentify and drive Value Add opportunitiesNegotiate prices and delivery terms with suppliers to ensure cost efficiency and adherence to timelinesBuild and maintain relationships with suppliers and the customer's engineering and procurement teamsConduct weekly HSEQ checks and ensure compliance with health and safety guidelinesIdentify, report, and act on hazards, taking immediate corrective actions when necessaryWorking Hours:Mon - Fri: 08:00 - 17:00Total Hours: 40Breaks: 60 minsKey Skills, Experience & Requirements:Proven experience in a customer-facing operational or administrative roleExperience in the MRO, engineering, or supply chain sectors is desirable but not essentialFamiliarity with inventory management systems and processesBasic understanding of procurement and supply chain principlesCompetence in using Microsoft Office Suite, particularly Excel, and ERP systemsUnderstanding of health and safety requirementsSupervisory/ Team Leader Experience is advantageousRelationship buildingProblem solvingWhat’s in it for you?Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:Time Off That Works for You25 days’ annual leave + bank holidaysOption to buy up to 5 extra days1 paid wellbeing day per yearHealth & WellbeingComprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal supportVirtual GP access, counselling, nutrition & fitness coaching, physiotherapyMedical second opinions, lifestyle coaching, and wellness discountsSecurity & SupportCompany sick pay from day oneContributory pension schemeGroup income protection (after qualifying period)Life assuranceExtra PerksCycle to Work schemeEnhanced Maternity, Paternity & Adoption leaveFertility leave and supportWho are we?We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better.With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here.So… what are you waiting for?Let’s build something remarkable together.ERIKS is an Equal Opportunities Employer.
