Customer Support Advisor

Michael Page

  • Oxford
  • £25,000 per year
  • Permanent
  • Full-time
  • 14 hours ago
  • Apply easily
As a Customer Support Advisor, you will play a vital role in delivering exceptional service to clients within the business services industry. This permanent position in Oxford involves managing customer queries and ensuring a seamless experience from start to finish.
  • Respond promptly and professionally to customer queries via email and phone.
  • Maintain accurate records of client interactions and update internal systems accordingly.
  • Assist customers with troubleshooting and resolving issues effectively.
  • Collaborate with internal teams to ensure timely resolution of client concerns.
  • Identify opportunities to improve customer support processes and contribute to their implementation.
  • Provide detailed product or service information to customers when required.
  • Ensure all customer interactions align with company policies and guidelines.
  • Support the team in achieving customer satisfaction targets and KPIs.
Parking on sitecareer progression Immediate startA successful Customer Support Advisor should have:
  • Previous experience in a customer service or support role within the business services industry.
  • Strong communication skills, both written and verbal, with attention to detail.
  • Proficiency in using customer relationship management (CRM) systems or similar tools.
  • A proactive attitude towards problem-solving and customer satisfaction.
  • The ability to multitask and manage time efficiently in a fast-paced environment.
  • A professional approach and a commitment to providing outstanding service.
This small-sized company operates in the business services industry, providing tailored solutions to meet client needs. With a professional approach and a focus on quality, the organisation has established itself as a trusted partner in its field.The successful Customer Support Advisor will receive:
  • A competitive salary of approximately £25,000 to £26,000 per annum.
  • Opportunities for career development within the business services industry.
  • A supportive and collaborative working environment in Oxford.
  • Access to company benefits and resources.
  • A permanent role with stability and growth potential.
If you are passionate about customer service and are looking for a rewarding role as a Customer Support Advisor in Oxford, we encourage you to apply today!

Michael Page