Technical Support Engineer

Lucid Support Services

  • Great Chesterford, Essex
  • £28,000 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Job title: Technical Support EngineerSalary: £28,000Location: Great ChesterfordJob description:Due to increased growth, our client is looking for an enthusiastic and ambitious engineer to join our 2nd-line help desk team. Your role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets and deal with escalations within the helpdesk.We are looking for someone with a solid foundation of IT knowledge, with experience and understanding working on a helpdesk, this should also include:
  • Ticket systems and data entry
  • Monitoring systems and remote access
  • Good verbal and written communication skills with a customer focused attitude.
  • PC/Laptop hardware and the ability to identify different components and replace them.
  • Good Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure
  • Windows operating systems, how to install them and how to troubleshoot most issues.
  • Basic Server and Infrastructure knowledge
  • Networking and network hardware.
  • At least 3 years of experience working on a helpdesk.
  • Full UK driving license and use of a car when required preferable.
This is an excellent opportunity for someone to join a growing company to further their career in IT and gain a broader and better understanding of supporting IT in businesses with lots of opportunity for career progression.Additional pay:
  • Bonus scheme
  • Loyalty bonus
  • Performance bonus
  • Yearly bonus
Benefits:
  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • On-site parking
  • Referral programme
  • Sick pay

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