Job description and person specificationSheffield Citizens Advice and Law Centre provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We campaign for change to social policy to improve the well-being of the people and communities we support.Our advice services provide help and advice across a wide range of issues and more in depth help in respect of welfare benefits, debt, housing, employment and immigration. Our independent advocacy services are delivered through Sheffield Advocacy Hub, in partnership with three organisations.We aim for excellence. Our ambition is to be among the best advice and advocacy services in the country, and one of the leading voluntary and community organisations in Sheffield.Purpose of jobOur Legal Services Administrators provide technical administrative support for our fee earning Legal Services. These currently include Legal Aid Agency funded work in Housing and Immigration Advice.The role provides critical support to a team which supports people in the city in extremely vulnerable situations such as homelessness and eviction, asylum claims and citizenship applications.The role includes all aspects of administration and ensuring the smooth running of the Legal Services offices. This is a fast paced role which enables our legal teams to maximise their focus on client work and fee earning activities.Administrators are required to undertake all their duties in accordance with Citizens Advice Sheffield policies and procedures, utilising national and local sources of information and guidance.Responsible For:Legal Services admin volunteers, where appropriateResponsible To:SolicitorMain duties and responsibilitiesService provisionLegal Services Administrators are required to:Welcome clients to the service, in person, digitally or on the telephone, enable clients to explain their needs and advise clients on the appropriate serviceTriage client queries and incoming referrals for legal services, record client data and manage caseworker diaries for new appointmentsFacilitate the processing of incoming and outgoing mail and email correspondence as appropriateOperate legal services support systems, including maintaining electronic and paper records to the Specialist Quality Mark (SQM) standard and in line with Legal Aid Agency requirements;To input, update and maintain data held on the Case Management System, including to document advice and caseworkPrepare Legal Aid files for billing and auditsOperate information technology systemsSupport finance systems, including maintaining electronic and paper recordsSupport the management of premisesSupport the recruitment, development and retention of volunteersSupport the administration and delivery of trainingProvide support to conferences, meetings and other eventsProvide general administrative support to the team and managersEnsure that these duties are undertaken in accordance with all relevant policies and standards.Professional learning and developmentLegal Services administrators are required to undertake learning and development including:Keeping up to date with legislationKeeping up to date with policies and proceduresAttending internal and external trainingPerson specificationTechnical Legal Aid/SQM CompetenceCompetency: Demonstrates practical skills relevant to the administration of legal aid including working to precise accuracy, maintaining quality standards and meeting deadlinesIndicators: Legal Aid Agency submissions are fully compliant and submitted within deadlines, and all work is carried out to the requirements of the Specialist Quality Mark (SQM)ICT and Digital CompetenceCompetency: demonstrates proficiency in ICT and digital software and applications including the ability to adapt to new systemsIndicators: makes effective use of existing ICT and digital applications and takes a positive approach to new ICT and digital solutionsOrganisational & Planning CompetenceCompetency: Organises tasks, prioritises effectively, and maintains accurate records.Indicators: Manages administrative duties, plans for efficient resource useCommunication & Teamwork CompetenceCompetency: Communicates effectively and works collaboratively as part of a team.Indicators: Liaises with stakeholders, provides clear information, and supports colleagues.Problem Solving & Initiative CompetenceCompetency: Identifies and addresses problems, proposes solutions, and demonstrates self-motivation.Indicators: Oversees small projects, suggests efficiency improvements, and works with minimal supervision.Personal Development & Values CompetenceCompetency: Demonstrates commitment to personal learning, professional development, and the values of Citizens Advice Sheffield particularly equality, diversity and inclusion.Indicators: Develops competence in facilities management, works flexibly, and supports community empowerment.In addition to the above competencies, the postholder must have the Right to Work in the UK, and will be subject to a basic DBS check for work with adults.LocationSheffieldSalarySalary £23,349 per annum pro rata (subject to pay award)Type of ContractPart TimeHours2x 17.5hr roles availableBenefitsWe can offer you a supportive culture within a charity setting committed to social justice. We offer an attractive remuneration package with good terms and conditions of employment including: 35 hour working week; Pension scheme with 4% employer contribution; Health Plan with integrated employee assistance programme; onsite Gym.Closing Date08-09-2025How to ApplyJob application packs are available to download at www.citizensadvicesheffield.org.uk or you can contact applications@citizensadvicesheffield.org.uk. Please quote the job reference number in the subject heading. All candidates must submit the application form (no CVs accepted) to applications@citizensadvicesheffield.org.uk by 9:00am on Monday 8th September 2025. For an informal discussion about the post, contact the applications inbox and we will arrange for someone to contact you. Interviews will be held on Wednesday 17th September 2025. This post will be subject to a basic DBS check for work with adults.Web Link
Voluntary Action Sheffield
