Assistant Practice Manager

NHS

  • Walsall
  • Permanent
  • Full-time
  • 16 days ago
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management. Through innovative ways of working, support the practice manager leading the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations.Supporting the Practice Manager to deliver a consistently excellent experience to our patients.Work closely with key members of our team to uphold the highest standards in our non-clinical operations.To actively be involved in continually improving how we do things (for both staff & patients).Lead & motivate team of people to drive their own performance, quality, & pride in their work.Main duties of the jobThe following are the core responsibilities of the Assistant Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.About usAbout usWe are a relatively small practice, & due to this we are a very close team, who have a 'family doctor' culture & philosophy rather than a corporate one. We currently have 3 partners, all of whom are dedicated to continuous improvement. We have 2 salaried GPs, a strong nursing team, & have a variety of 'ARRS' staff who are part of our team too.Our reception & admin team range from brand new to many years loyal service, are & supportive of each other & the wider team, & we encourage input on how to improve from all of them.We are a teaching practice, currently hosting two ST3 GPs along with hosting medical students from the University of BirminghamAll of the above results in us all being extremely hands on & supportive to all staff & allows us to be very responsive to people's needsDetailsDate posted18 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-time, Flexible workingReference numberA0439-25-0001Job locations23 - 37 Old BirchillsWalsallWest MidlandsWS2 8QHJob descriptionJob responsibilitiesThe Assistant Manager is responsible for:a. Ensuring compliance with CQC regulations and standardsb. Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilitiesc. Direct line management of the following staff: Medical secretaries & Admin teamd. Session management for clinical staffe. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, for own team ensuring all staff are legally and gainfully employedf. Developing, implementing and embedding an effective staff appraisal process with own teamg. Co-ordinating statutory & mandatory training for the team, liaising with PM, Reception Manager & Senior Nurse where applicableh. Managing certain financial elements of the practice, such as, petty cash, patient income, PPA claim. Support PM in maximising income and reduce expenditurei. Managing contracts for services i.e. cleaning, gardening, window cleaning etc.j. Developing, implementing and embedding an efficient business resilience plan (BRP)k. Coordinating the reviewing and updating of all practice policies and proceduresl. Leading change and continuous improvement initiatives; coordinating specific projects within the practicem. Managing the procurement of practice equipment, supplies and servicesn. Developing, implementing and embedding an effective communication strategy (internal and external)o. Actively encouraging and promoting the use of patient online servicesp. Liaising at external meetings as requiredq. Marketing the practice appropriatelyr. Acting as the deputy complaints manager, ensuring complaints are dealt with in a timely manner and where necessary escalated to the next levels. The management of the premises, including health and safety aspects such as risk assessments and mandatory trainingt. Managing facilities & maintenance of Pat testing, calibration, fire extinguishers, alarm systems, & reviewing effectiveness of contracts.u. Managing equipment owned by the surgery (maintaining up to date asset registers etc)v. Responding and resolving all local IT issues where appropriatew.Ensuring all own team have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectivelyThe above is a general outline and not an exhaustive list. There is an expectation that the Practice Manager is happy to share the above until the assistant PM is able to take over those duties. Job descriptionJob responsibilitiesThe Assistant Manager is responsible for:a. Ensuring compliance with CQC regulations and standardsb. Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilitiesc. Direct line management of the following staff: Medical secretaries & Admin teamd. Session management for clinical staffe. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, for own team ensuring all staff are legally and gainfully employedf. Developing, implementing and embedding an effective staff appraisal process with own teamg. Co-ordinating statutory & mandatory training for the team, liaising with PM, Reception Manager & Senior Nurse where applicableh. Managing certain financial elements of the practice, such as, petty cash, patient income, PPA claim. Support PM in maximising income and reduce expenditurei. Managing contracts for services i.e. cleaning, gardening, window cleaning etc.j. Developing, implementing and embedding an efficient business resilience plan (BRP)k. Coordinating the reviewing and updating of all practice policies and proceduresl. Leading change and continuous improvement initiatives; coordinating specific projects within the practicem. Managing the procurement of practice equipment, supplies and servicesn. Developing, implementing and embedding an effective communication strategy (internal and external)o. Actively encouraging and promoting the use of patient online servicesp. Liaising at external meetings as requiredq. Marketing the practice appropriatelyr. Acting as the deputy complaints manager, ensuring complaints are dealt with in a timely manner and where necessary escalated to the next levels. The management of the premises, including health and safety aspects such as risk assessments and mandatory trainingt. Managing facilities & maintenance of Pat testing, calibration, fire extinguishers, alarm systems, & reviewing effectiveness of contracts.u. Managing equipment owned by the surgery (maintaining up to date asset registers etc)v. Responding and resolving all local IT issues where appropriatew.Ensuring all own team have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectivelyThe above is a general outline and not an exhaustive list. There is an expectation that the Practice Manager is happy to share the above until the assistant PM is able to take over those duties.Person SpecificationExperienceEssential
  • Experience of working in primary care
  • Experience of working in a GP practice
  • Experience of working with the general public
  • Experience of managing teams
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of chairing meetings, producing agendas and minutes
  • Ability to exploit and negotiate opportunities to enhance service delivery
  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Excellent leadership skills
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • Effective time management (Planning & Organising)
  • Ability to network and build relationships
  • Proven problem solving & analytical skills
  • Ability to develop, implement and embed policy and procedure
  • Ability to motivate and train staff
  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solutions focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
  • Experience of EMIS
  • Disclosure and Barring Service Check
  • This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
QualificationsEssential
  • Experience in the role within GP Surgery is essential
Desirable
  • Suitable qualifications will be considered
Person SpecificationExperienceEssential
  • Experience of working in primary care
  • Experience of working in a GP practice
  • Experience of working with the general public
  • Experience of managing teams
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of chairing meetings, producing agendas and minutes
  • Ability to exploit and negotiate opportunities to enhance service delivery
  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Excellent leadership skills
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • Effective time management (Planning & Organising)
  • Ability to network and build relationships
  • Proven problem solving & analytical skills
  • Ability to develop, implement and embed policy and procedure
  • Ability to motivate and train staff
  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solutions focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
  • Experience of EMIS
  • Disclosure and Barring Service Check
  • This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
QualificationsEssential
  • Experience in the role within GP Surgery is essential
Desirable
  • Suitable qualifications will be considered

NHS