Maritime Client Success Executive

Ebury

  • London
  • Permanent
  • Full-time
  • 1 month ago
Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.Maritime Client Success ExecutiveEbury London - Office basedDue to the rapid growth of our maritime division, we are looking to expand our client servicing team in London. The team is responsible for providing exceptional services to our global maritime partners, through different partnership models. The role is an excellent opportunity to work in a fast-paced environment with a small but exciting team, and gain a greater understanding of FX, payments, compliance, technology as well as the maritime industry and how it operates.The RoleYou will be responsible for dealing with live requests from Ebury's maritime partners which include payment queries, deal executions, login and access requests as well as payment screening requests.In addition to the above you will develop strong relationships with internal departments, in order to resolve partner queries in an efficient and timely manner, providing you with a range of experience of Ebury's different departments and how they operate.Responsibilities
  • Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments.
  • Execution of FX trades with multiple liquidity providers, using various different trading platforms.
  • Handle a high volume of incoming requests via phone and email tickets from the partner.
  • Gain an in-depth understanding of the processes within all departments includingscreening, operations, reconciliation, compliance, treasury and tech
  • Build and maintain strong relationships with both our partners and our internal departments.
  • Assist partners in growing their existing businesses through your Ebury product knowledge
Experience
  • Fluent in English
  • Degree level education preferred
  • Strong mathematical/analytical/legal background
  • Strong interpersonal skills
  • Previous customer service experience would be advantageous
  • Minimum of one year experience in finance or maritime industry in either a sales, compliance or middle office role (desired).
Competencies and Characteristics
  • Ability to work under pressure while working accurately and efficiently
  • Fast learner with a high attention to detail
  • Possess a positive, enthusiastic and motivated attitude
  • Excellent written and verbal communication skills including an excellent phone manner
Why Ebury?
  • An impressive product suite including Trade Finance with more innovative and cutting edge products.
  • International development opportunities including attending global Dealing Boot Camps.
  • Career development and progression: Some of our most experienced dealers with exceptional FX knowledge move into leadership and coaching positions.
  • Dedicated Mentorship: Learn directly from experienced Dealing Managers who are invested in your success.
  • Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
  • Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
  • Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
  • Central (Location) Office: A fantastic location with excellent transport links.
Click the 'Apply' Today and discover your potential at Ebury!You can also connect with me on LinkedIn - Fabienne Zigrit#LI-FZ1#LI-ONSITEAbout UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector.Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women's Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.Please submit your application on the careers website directly, uploading your CV / resume in English.

Ebury