Ecommerce Team Leader
- Stoke-on-Trent
- £29,000 per year
- Permanent
- Full-time
Tuesday - Friday 10:00 - 18:00
Saturday 08:00 - 16:30Are you an experienced E-commerce professional with a strong background in warehouse and fulfilment operations? Do you thrive in fast-paced environments and have a passion for leading high-performing teams? If so, we want to hear from you!We are currently seeking a hands-on, data-driven E-commerce Team Leader to join our busy warehouse operation. This is a fantastic opportunity to play a key role in a dynamic logistics environment within a large, well-established organisation.Key Responsibilities:
- Lead and motivate a team in the day-to-day operations of the e-commerce department.
- Oversee order processing, packing, and dispatch to ensure accurate and timely fulfilment.
- Manage workflow and staff performance to meet daily and weekly KPIs.
- Analyse and create data reports to monitor efficiency, stock accuracy, and service levels.
- Collaborate with warehouse and management teams to optimise processes and drive continuous improvement.
- Maintain a high standard of stock control and customer service.
- Support a flexible working pattern including potential weekend cover and rotating shifts.
- Proven E-commerce experience - ideally in a high-volume fulfilment setting.
- Minimum 3 years' experience in warehousing and fulfilment operations.
- Strong leadership skills - with the ability to inspire and manage diverse teams.
- Excellent data handling and reporting skills, with confidence in using systems to drive performance.
- KPI-driven mindset, with a track record of delivering against key targets.
- Flexible and adaptable approach to working hours, including weekends and shifts.