Photocopier Field Service Engineer
- Milton Keynes
- Permanent
- Full-time
Field-Based in and around Northamptonshire
Monday - Friday, 08:30 - 17:30£30,000 - £34,000We are seeking a proactive and customer-focused Field Service Engineer to join our well-established client's team. In this field-based role, you will be responsible for maintaining, servicing, and performing emergency repairs on photocopiers and related equipment at customer sites in and around Northamptonshire.Key Responsibilities:
- Perform routine maintenance, diagnostics, and emergency repairs on photocopiers and multifunction devices at client locations.
- Identify faults, repair or replace damaged components, reassemble machines, reinstall software, and test systems for functionality.
- Efficiently travel to customer sites, ensuring a professional appearance and maintaining a clean, road-legal company vehicle.
- Accurately complete job reports, paying close attention to response times, job closure, and parts booking.
- Maintain and manage car stock to ensure availability of key components.
- Use IT systems to diagnose and resolve issues effectively.
- Support the basic installation of new machines at client sites.
- Carry out ad-hoc tasks assigned by the Office Manager, Service Manager, or Managing Director.
- Participate in training during quieter periods to maintain and develop technical skills.
- Maintain clear and professional communication with the Service Administrator.
- Provide remote support via phone when necessary.
- Demonstrate a working knowledge of print management software such as Papercut and SafeQ.
- Strong problem-solving and troubleshooting abilities.
- Previous proven experience working within the print / photocopier industry.
- Good communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Basic understanding of print management software and IT systems.
- Valid driving license required.