Ward Hostess

NHS

  • Durham
  • £12.21 per hour
  • Permanent
  • Part-time
  • 2 hours ago
An excellent opportunity has arisen for an enthusiastic, self-motivated and committed individual to influence and contribute as part of the award winning Catering Services at University Hospital North Durham. The successful applicant will be working at ward level for the provision of beverages and meal services to patients within Darlington Memorial Hospital. Successful applicants will be expected to display their ability to operate in a very bust environment whilst maintaining excellent levels of customer service and the ability to ensure that all patients are receiving good nutritional food.The successful applicant will have :Previous catering experience in a fast paced environmentSound knowledge of food hygiene regulationsDemonstrate a can do attitudeExcellent communication and customer care skillsLevel 2 Certificate in Food HygieneMain duties of the jobTo work under the direction of the Food Services Manager in the reheating of nutritious and appetizing meals for all patients, to the highest possible standards nutritional, temperature, quality, presentation, hygiene and safetyTo be involved in the electronic patient meal orderingEnsure high standards of food service, reheating of food and ensuring quality control process throughout.To ensure temperature monitoring and recording of all reheating of food in accordance with standards as laid down in the Catering Departments Policies and Procedures and Hazard Analysis Critical Control Points(HACCP)Assist with receipt, quality assurance and stock control of goods received from the Central Production Unit (CPU). Correct storage and security of goods, adhering to stock rotation practices in accordance with kitchen HACCP.Assist in Hygiene Audits and Cleaning Schedules inspections for your area of work is completed weekly, liaising with the Food Service Supervisors to ensure that any remedial work is carried out.To assist in the general cleaning of crockery and kitchen utensils using the dishwashing machine and by hand when required.About usSCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
  • A Competitive salary
  • Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
  • Night Shift Working Allowances (where appropriate)
  • Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked onlyDetailsDate posted03 September 2025Pay schemeOtherSalary£12.21 an hourContractBankWorking patternPart-timeReference numberM9439-25-0042Job locationsUniversity Hospital Of North DurhamNorth RoadDurhamDH1 5TWJob descriptionJob responsibilitiesTo support and assist the Food Services Supervisor and Food Service Manager in the provision of a highly professional catering service at University Hospital North Durham and to ensure that high quality standards are met at all timesTo follow the policies and procedures laid down by the catering services in the day to day operational management of food service and to ensure a high quality and cost effective serviceTo ensure that food safety and allergen regulations are adhered to at all times.Provide and maintain a highly customer focused service to all usersEnsure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient catering.Work in a safe manner so that no other persons are put at risk whilst completing the required duties.Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients.Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events. Job descriptionJob responsibilitiesTo support and assist the Food Services Supervisor and Food Service Manager in the provision of a highly professional catering service at University Hospital North Durham and to ensure that high quality standards are met at all timesTo follow the policies and procedures laid down by the catering services in the day to day operational management of food service and to ensure a high quality and cost effective serviceTo ensure that food safety and allergen regulations are adhered to at all times.Provide and maintain a highly customer focused service to all usersEnsure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient catering.Work in a safe manner so that no other persons are put at risk whilst completing the required duties.Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients.Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events.Person SpecificationSpecial RequirementsEssential
  • Ability to work shifts and weekends and have flexibility to needs of the service(E)
Desirable
  • Health and safety(D)
QualificationsEssential
  • Level 2 Certificate in Food Hygiene (E) Basic English and maths (E) A good standard of literacy and numeracy (E)
  • Health and Safety
  • Application Form & Interview
Desirable
  • Health and Safety
ExperienceEssential
  • Retail experience
Special Skills and KnowledgeEssential
  • Natural & enthusiastic staff member(E)
  • Ability to follow clear instructions and feedback to senior staff (E) Committed to quality customer care/delivering excellent customer service.(E)
  • Effective interpersonal skills (E)
  • Able to work with minimal supervision following set procedures. (E) Flexible approach to work and adaptable to change(E) Good manual dexterity, physical fitness(E) Good timekeeping(E)
  • Basic numeracy(E)
  • Knowledge of food safety and allergen regulations (E)
Statutory RegistrationEssential
  • Health and Safety
  • COSHH
Person SpecificationSpecial RequirementsEssential
  • Ability to work shifts and weekends and have flexibility to needs of the service(E)
Desirable
  • Health and safety(D)
QualificationsEssential
  • Level 2 Certificate in Food Hygiene (E) Basic English and maths (E) A good standard of literacy and numeracy (E)
  • Health and Safety
  • Application Form & Interview
Desirable
  • Health and Safety
ExperienceEssential
  • Retail experience
Special Skills and KnowledgeEssential
  • Natural & enthusiastic staff member(E)
  • Ability to follow clear instructions and feedback to senior staff (E) Committed to quality customer care/delivering excellent customer service.(E)
  • Effective interpersonal skills (E)
  • Able to work with minimal supervision following set procedures. (E) Flexible approach to work and adaptable to change(E) Good manual dexterity, physical fitness(E) Good timekeeping(E)
  • Basic numeracy(E)
  • Knowledge of food safety and allergen regulations (E)
Statutory RegistrationEssential
  • Health and Safety
  • COSHH

NHS