Reception Manager

Hotel Indigo London K West Shepherd's Bush

  • London
  • £43,560 per year
  • Permanent
  • Full-time
  • 28 days ago
Calm. Collected. Caring.At Hotel Indigo K West Shepherd’s Bush, we celebrate the character and energy of our neighbourhood, and that starts at the front desk. We’re looking for a Reception Manager, who brings warmth, organisation, and leadership to the heartbeat of our hotel. If you know how to create a seamless welcome and lead a team to deliver consistently excellent service, this could be your next chapter. What’s Our Story?At Hotel Indigo, we’re all about individuality in our design, our neighbourhood-inspired experiences, and our people. As we prepare to open our doors in Shepherd’s Bush, we’re building a passionate and energetic team who are proud to create meaningful moments for our guests. Here’s what you can look forward to as our Reception Manager:Annual salary: £43,560
  • Pension with company contributions
  • 50% discount in all our restaurants and Spa treatments across our properties
  • Team member and Friends & Family rates across our properties
  • Complimentary stay after passing probation
  • Extensive discounts on our benefits platform
  • Private medical insurance access
  • Interest-free season ticket loan
  • Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
  • World-class development programmes, apprenticeships, and growth opportunities
  • Bike to work scheme
  • Recommend a Friend incentive
  • Free meals on duty
  • Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood
  • Lead the welcome: You’ll oversee day-to-day front desk operations, from check-in and check-out to guest queries, payments, and everything in between.
  • Inspire the team: Motivate, coach, and support receptionists and front office team members to deliver attentive, upbeat, and personal service.
  • Connect with guests: Be visible and approachable in the lobby, ready to listen, assist, and elevate guest satisfaction through every interaction. Ensuring IHG One Rewards member requests and repeat guests receive personalised service at each turn.
  • Drive performance: Track guest feedback and front desk KPIs, ensuring we meet service standards and continuously improve experiences; monitoring the team’s enrolment of new members to the IHG One Rewards programme.
  • Smooth Operator: Assist with rota planning, shift supervision, and training new team members on systems, brand standards, and emergency procedures.
  • Be A Step Ahead: Liaise with housekeeping, maintenance, and reservations to keep communication flowing and surprises to a minimum.
What’s Your Story?You’re a people person with a calm head, great instincts, and a flair for hospitality. Here’s what helps you thrive in this role:
  • Experience in a hotel reception or front office team, ideally in a managerial role for 3+ years.
  • Knowledge of hotel systems (Opera PMS is a plus!)
  • A passion for people, service, and attention to detail
  • Clear communicator who stays calm under pressure
  • Fluent in English (additional languages are a bonus)
  • A warm and professional presence that makes people feel at home
  • Experience with pre-openings is a bonus!
If you’re the type who notices every detail, leads by example, and greets guests like old friends, we want to hear your story. Join us as Reception Manager at Hotel Indigo K West Shepherd’s Bush, and help shape a guest experience that’s every bit as memorable as the neighbourhood itself.

Hotel Indigo London K West Shepherd's Bush