Field Account Manager
- Bristol Area
- Permanent
- Full-time
🕒 Working Hours: 8:30-9:00 AM to 5:00-5:30 PM
💰 Salary: Up to £35,000 plus £5,000 car allowance/Company CarWe're looking for a proactive and driven Field Account Manager to become the trusted face of our business. In this role, you'll engage with a variety of SME clients (typically 10-50 employees), helping them maximise the value of our comprehensive portfolio through effective cross-selling and up-selling.Our products and services include hosted telephony, broadband, managed internet, mobiles, managed IT, Microsoft licensing, and cybersecurity solutions.You'll typically spend four days a week out in the field visiting customers, with one day working from the office.
The majority of appointments will be pre-booked for you by our growing desk-based Customer Development team, allowing you to focus on driving revenue.What You'll Be Doing:
- Build strong, long-term relationships with customers through face-to-face meetings and consistent follow-up
- Provide pricing and complete paperwork on-site to streamline the sales cycle
- Understand customer needs through effective questioning and active listening
- Create and execute account development plans tailored to each client's business objectives
- Present customised, value-driven proposals aligned with customer goals
- Collaborate with internal teams to deliver a seamless, end-to-end service
- Schedule and carry out proactive outbound communications, including arranging your own appointments where needed
- Drive product penetration through strategic cross-selling and up-selling
- Meet and exceed revenue targets while minimising churn
- Identify at-risk customers and flag them to the appropriate teams to support retention
- Keep customer records, contact details, and notes up to date in our CRM systems
- Maintain accurate decision-maker information and build rapport with key stakeholders
- Stay current with industry trends and continuously seek opportunities for personal and professional growth
- Recent experience in a sales role, ideally field-based
- Proven ability to work towards targets and KPIs
- Excellent verbal and written communication skills
- Ability to build trust and long-term relationships with clients
- Quick thinker with strong problem-solving skills
- Self-motivated and results-oriented
- Resilient, determined, and positive under pressure
- Eager to learn and open to feedback
- Strong organisational and workload management skills
- Collaborative team player
- Tech-savvy and comfortable using CRM systems
- Previous experience selling IT, telecoms, or related services is advantageous
- 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married