Field Application Scientist Sequencing
Thermo Fisher Scientific
- Paisley
- Permanent
- Full-time
- Deliver on-site and remote scientific application support to our customers on our NGS and CE products.
- Perform product demonstrations and training at customer or company sites
- Diagnose & resolve product performance problems and customer queries/complaints
- Work with sales representatives on sales calls to customer laboratories to provide technical and applications assistance in response to customer inquiries
- Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products
- Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in NGS, CE and related subjects
- Build trust with our customers and excel in customer service
- Degree in Biology, Biotechnology, Biomedical Sciences, Genetics, Molecular Biology, Biochemistry or similar (Masters or PhD preferred)
- Several years’ molecular biology laboratory experience
- Hands-on experience with NGS and/or CE
- Bioinformatics experience highly encouraged
- Experience in communicating technical materials in written and verbal form
- Customer-facing experience, with the emotional intelligence to understand customer concerns
- Able to connect with and support people optimally with varying levels of technical knowledge and expertise
- Good computer and/or IT skills and have an interest for groundbreaking technology
- Willingness to travel extensively (up to 50% weekly), including frequent overnights
- Proficient in English
- Driving licence