Accessibility Coordinator

City Football Group

  • Manchester
  • Permanent
  • Full-time
  • 7 days ago
Closing Date of Applications - 5th September 2025Our StoryManchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark's West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.Our Winning TeamMCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City's future history.As an Accessibility Coordinator you will pro-actively support the Access Manager in delivering the day-to-day sales and supporter service operation (matchday and non-matchdays) across all available customer channels both face to face and through other club channels.Please be aware that this role will involve evening and weekend work, and the ideal working days for this role will be Tuesday to Saturday.This is Your CityAs part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.Your Impact
  • Awareness of existing legislation including the Equality Act 2010, accessible stadia guidance (e.g. CAFE and UEFA Access for All and the UK Accessible Stadia) and new legislation and good practice guidance.
  • To deliver a telephone service to resolve queries and manage issues for all enquiries associated with the Club's disabled supporters.
  • To develop and maintain all aspects of the Clubs relationship with the Disabled Supporters Association (DSA) for matchday service & ticketing matters.
  • Liaise with other Club Access Managers and encourage the sharing of good practice solutions to enhance the matchday experience for disabled supporters both at the Etihad Stadium, Academy Stadium and opposing club's stadia.
  • To support the Access Manager with the liaison between the Club and its disabled supporters and their associations or groups.
What we are looking for
  • Experience in a relevant customer sales and/or service role.
  • Flexibility in working hours and shift patterns. This role will require availability across all Men's Etihad Stadium fixtures, as well as some MCWFC and EDS matches at the Joie Stadium.
  • Awareness of disability legislation and ensuring the stadium and Club premises are accessible, with appropriate facilities and services for disabled spectators, visitors, staff, and players on both match and non-match days.
  • Knowledge and understanding of customer sales & service processes and procedures.
  • Knowledge and use of CRM systems.
  • Ideally a Safeguarding Certification or experience/training (not essential).
*We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.Employment is subject to the provision of proof of eligibility to work in the UK.Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

City Football Group