Community Communications Officer

Severn Trent Water

  • Shropshire
  • £32,000-40,000 per year
  • Permanent
  • Full-time
  • 6 days ago
Business Unit : Human ResourcesDivision : HR CO CommunicationsPay Grade Level : Level 2 - Technical ExpertPost end date : 12-Sept-25Salary Range : £32,000 - £40,000Role Type : Full Time ContractSecondment length : NARecruiter : Daniel McCormackManager Name : Laura HollowayAt Severn Trent, we're passionate about making a difference - to the environment, our customers, and the communities we serve. Our people are the heart of our business, and we're proud to be a place where everyone can be themselves and thrive.We're looking for a Regional Community Communications Officer (RCCO) to be the frontline face and voice of Severn Trent in local communities in Worcester and Gloucester. You'll deliver digital-first, personalised, and proactive communications to customers affected by our projects and disruptions - helping them stay informed, reassured, and engaged.EVERYTHING YOU NEED TO KNOWWorking closely with your Regional Communications Manager, you'll adapt and deliver communications tailored to local needs, maintain a visible community presence, and ensure valuable local insight is fed back to improve future engagement.Your key accountabilities in helping us will be:
  • Local Project Communications Delivery
  • Deliver proactive communications for Tier 1-3 projects
  • Produce accessible updates across multiple channels (letters, flyers, social media, WhatsApp, email)
  • Ensure all content meets brand and accessibility standards
2. Digital Content Creation
  • Create engaging content (images, videos, stories) using mobile devices and editing tools
  • Work with the Digital Content/Social Media Manager to optimise content reach
3. Community Engagement & Insight
  • Act as the local point of contact for customers and stakeholders
  • Host in-person and digital drop-ins
  • Gather and escalate real-time feedback
4. Complaint Prevention & Issue Resolution
  • Spot and resolve early signs of dissatisfaction
  • Escalate complex issues appropriately
  • Apply lessons learned to future communications
5. Localisation of Campaigns
  • Adapt central campaigns to suit local audiences
  • Identify local events and channels to amplify messaging
6. Relationship Management
  • Build strong relationships with parish councils, councillors, and community groups
  • Represent Severn Trent professionally at local events
  • Maintain strong internal stakeholder relationships
WHAT YOU'LL BRING TO THE ROLEOf course, it's important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.We're looking for someone with:
  • Proven experience in communications and stakeholder engagement
  • Strong digital content creation skills
  • A proactive, customer-focused mindset
  • Excellent relationship-building and influencing skills
  • A Full UK Driving Licence and willingness to travel across the region
We welcome people from all backgrounds and celebrate individuality - because diverse minds help us better serve our communities.WHAT'S IN IT FOR YOUWorking here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:
  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Car Allowance of £3,360
  • Annual bonus scheme (of up to £2,250 per annum based on company performance)
  • Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our 'Academy'
  • Electric vehicle scheme and retail offers
  • Family friendly policies (including, a year off fully paid maternity and adoption leave)
  • Two volunteering days per year
WHATS NEXT?We can't wait to hear from you.Before you apply, you'll need an updated copy of your CV and about five minutes to spare. We'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Severn Trent Water