Scheduling Administrator

Morson Talent

  • Camberley, Surrey
  • £14.00-15.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
  • Location: Camberley, Surrey, England
  • Salary: £14 - 15 per hour
  • Category
  • Sector:
  • Contract type Contract
  • Consultant: Scarlet Wilson
  • Role: Scheduling Coordinator/Administrator
  • Start date: ASAP
  • Duration: 6 months +
  • Pay rate: £14 p/h + £2 p/h holiday pay
  • Location: Riverside Way, Watchmoor Park, Camberley, Surrey GU15 3YL
  • Working hours: Monday - Friday 9:00 - 17:00
Overview:
We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.Requirements:
  • Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky).
  • Confident telephone manner and strong interpersonal skills.
  • Ability to work in a fast-paced, high-volume environment.
  • Experience using ticketing or scheduling tools - Remedy experience preferred.
  • Strong organisational and time-management skills.
Key Responsibilities:
  • Use the Remedy ticketing system to manage and update customer cases.
  • Schedule engineers to visit customer properties to replace routers.
  • Make outbound calls to customers to confirm availability and arrange suitable appointment times.
  • Liaise between customers and field engineers to ensure smooth and timely job completion.
  • Update records accurately and maintain clear communication with the wider project team.
Additional Information:
  • Majority of the work involves outbound calling to customers.
  • Full training will be provided on project-specific systems and processes.
  • This role may involve shift work depending on project demands.
For more information on this role, please contact Scarlet Wilson.

Morson Talent