Client Manager
dentsu
- London
- Permanent
- Full-time
- Support the Client Account Director with the delivery of multiple workstreams simultaneously to meet client expectations, building a direct relationship with clients through running of day-to-day status & client requests.
- Coordinate the team’s projects, ensuring all work is provided to our local & global teams in an accurate & timely manner, building and maintaining collaborative working relationships with all specialist teams (e.g. AV, Digital, Search, Social, OOH).
- Work with Account Executive, finance teams & key contacts to ensure regular financial reports are accurate, match PO budgets & with all invoicing reconciled in a timely manner.
- Work with Account Executive & Analytics Team to collate biweekly performance reports, insights, & optimization recommendations and lead in the development, review and presentation of regular campaign performance reports.
- Create & review target audience insights based on audience definition provided in Microsoft campaign briefs, providing actionable insights from media tools.
- Support Client Account Director in translating audience media consumption insights into holistic media mix. recommendations that deliver on Microsoft’s business objectives & reflect a local UK nuance and work with specialist teams in building out detailed, tactical plan recommendations and executing plans once approved.
- Strong planning experience within media, managing the planning process.
- Understanding of multiple media channels, with solid experience in digital media, including brand & performance.
- Experience of working with & managing multiple client stakeholders.
- Experience managing client finances & billing tools.
- Able to influence immediate & extended team to deliver media & planning responses.
- Confident when handling multiple workstreams simultaneously.