Technical Customer Service Executive
- Camberley, Surrey
- £33,000 per year
- Permanent
- Full-time
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous approach.
- Resolve technical issues for a range users
- Provide technical support and guidance on product usage and troubleshooting.
- Collaborate with internal departments to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and document solutions provided.
- Identify opportunities for process improvement and share feedback with the team.
- Assist with order processing and tracking, ensuring timely delivery for customers.
- Stay updated on product knowledge to offer accurate and reliable information to customers.
- Support the development of customer service best practices within the team.
- A background in IT / Technology customer service,
- Excellent IT and systems skills
- Strong technical aptitude and the ability to learn product details quickly.
- Excellent communication and interpersonal skills for effective customer interaction.
- Proven problem-solving capabilities and a customer-focused mindset.
- Proficiency in using CRM systems and Microsoft Office tools.
- A proactive and organised approach to managing workload and priorities.
- A competitive salary in the range of £33,000 to £35,000 per annum.
- Permanent position with stability and growth opportunities.
- Convenient location in Camberley with access to local amenities.
- Supportive company culture with a focus on teamwork and professional development.
- Opportunities to expand technical knowledge within the industrial and manufacturing sector.