Microsoft Dynamics Technical Support Associate - London

FDM Group

  • London
  • Permanent
  • Full-time
  • 1 day ago
LocationLondonAdvertising SalaryNot Specified
  • Microsoft Dynamics Technical Support Associate - London
About The RoleFDM is a global business and technology consultancy seeking a Microsoft Dynamics Technical Support Associate to work for our client within the technology sector. This is initially a 3-month contract with the potential to extend and will be a hybrid role based in London.Our client is seeking a talented Technical Support Associate to join their dynamics team. This is an exciting opportunity for someone with a strong technical foundation and a curious, analytical mindset. The ideal candidate will be comfortable working in a fast-paced and evolving environment and will thrive in a role that spans both project implementation and operational support.Initially, you will work closely with the project team to support the development and implementation phases of the CRM/CMS upgrade. Following the system's launch, you will transition into a key operational role, acting as the main point of contact between the client and its external support partners. You will provide day-to-day support for system users, manage enhancements and reporting requests, and ensure the platform is maintained and refined to meet evolving needs.Responsibilities
  • Support project management with administrative tasks, including analysis of time and materials
  • Write and manage UAT (User Acceptance Testing) scripts; coordinate testing activities and track defect resolution
  • Assist with data cleansing and planning for the migration to Kentico CMS
  • Deliver post-launch training and support for internal teams and the client's members
  • Serve as the first line of triage for system queries, minor changes, and reporting requests
  • Monitor and manage the support contract budget to ensure efficient resource use
  • Maintain and improve existing system functionality with a proactive “gardening” approach
  • Assess system build quality and consistency, identifying and escalating areas for improvement

FDM Group