Group Reception Lead
Fuller's
- Tetbury, Gloucestershire
- £15.31 per hour
- Permanent
- Part-time
- To bring a positive attitude to teamwork on shift and in and meetings whilst contributing to the smooth running of the Hotel at all times.
- A customer and standards focused approach to the role, and a passion for hospitality.
- A strong communicator, with good interpersonal skills.
- Strong time management skills, and ability to adapt to changing circumstances.
- A strong attention to detail.
- IT literate.
- Offer a training and induction programme to all new reception staff of all levels.
- Offer a training programme for receptionists wishing to progress to supervisory and management levels.
- Implement a company standard training plan for Front Office Staff and monitor that the training is being carried out at all properties.
- Monitor and develop the customer service levels delivered by all members of the Front Office teams to ensure best customer experience.
- Communicate and assist in the implementation of Front Office company standards and practices.
- Evaluate mystery guest and hotel inspector feedback to identify and implement a plan of action for any areas requiring improvement at individual hotels.
- To be aware of the group availability and selling rates for the day and have sight of key functions and when any special groups are arriving.
- Work with General Managers and Reception Managers to Identify reception procedures and standards that could be improved.
- Identify and share best practices throughout the group.
- Liaise with accounts department to ensure banking queries and debtors are kept to a minimum.
- Assist Reception Managers with training and structures for their own hotel team.
- Work with teams to Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service.
- Liaise with Hotels to assist in recruitment needs across the group.
- To solve queries quickly and efficiently and make sure account queries are resolved on the same day.
- To liaise closely with the reservations departments regarding ready rooms, early arrivals, room moves, stay overs and discrepancies.
- To make sure to attach each registration card with a copy of the customer bill before sending to accounts.
- To follow the standards upon check in and check out with regards to body language and customer care.
- To ensure to follow administration policies and procedures and all customer profiles are updated.
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller’s Family
- Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.