Service Manager- UEC Worthing

NHS

  • Worthing, West Sussex
  • £47,810-54,710 per year
  • Permanent
  • Full-time
  • 8 days ago
An exciting opportunity has arisen within the Urgent and Emergency Care Directorate at Worthing Hospital for a Service Manager. This will be vital as we drive forward our improvement programme that includes a brand new Same Day Emergency Care units opening in July and a significant service redesign of our Emergency Care and Urgent Treatment Centre pathways.This fast paced role will join an existing strong directorate team supporting them, and the Divisional senior management team through the co-ordination of performance monitoring, clinical governance reporting, project work, and with gathering relevant information / production of reports as requiredMain duties of the jobThe post holder will be directly responsible for supporting and co- coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day to day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.About usAt UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme,for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop.We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.We look forward to receiving your application & the start of your journey with UHSx.Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/DetailsDate posted26 August 2025Pay schemeAgenda for changeBandBand 7Salary£47,810 to £54,710 a year per annum, pro rataContractPermanentWorking patternFull-time, Flexible workingReference number279-7351637-AUG25Job locationsWorthing HospitalLyndhurst roadWorthingBN11 2DHJob descriptionJob responsibilitiesThe post holder will be directly responsible for supporting and co- coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day to day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.
  • Take a proactive lead in the day-to-day operational management of all UEC services acting as the designated operational bronze for the directorate, resolving internal and external barriers to patient flow, with appropriate escalation
  • Use the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.
  • To work closely with the Clinical Lead and Matron in a triumvirate approach supporting service delivery and cascade and escalate of information enabling the delivery of the Trusts strategy and objectives.
  • Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced
Job descriptionJob responsibilitiesThe post holder will be directly responsible for supporting and co- coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day to day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.
  • Take a proactive lead in the day-to-day operational management of all UEC services acting as the designated operational bronze for the directorate, resolving internal and external barriers to patient flow, with appropriate escalation
  • Use the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.
  • To work closely with the Clinical Lead and Matron in a triumvirate approach supporting service delivery and cascade and escalate of information enabling the delivery of the Trusts strategy and objectives.
  • Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced
Person SpecificationExperience/QualificationsEssential
  • Educated to degree level or equivalent professional experience
  • Experience of managing performance activities in an NHS organisation
  • Experience of managing people
  • Experience of IT systems
  • Experience of training and coaching staff
Desirable
  • Project Management Qualification
  • Knowledge of NHS national targets including RTT and elective pathways
  • Experiencing managing rotas and complex schedules
SkillsEssential
  • Presentational skills: To interpret complex information and take appropriate action and provide expert advice as a result.
  • To interpret trends in complex occurrences or complaints and take appropriate action and/or seek expert advice from appropriate sources:
  • To plan and prioritise own and facilitate the management teams work:
  • To identify and plan own professional development needs
People Management and DevelopmentEssential
  • Highly developed communication and negotiating skills
  • To be able to Lead, motivate and influence individuals both within and external to the organisation
  • To facilitate good working relationships with other colleagues across the directorate, Trust and Local Health Economy
  • To manage difficult situations including challenging behaviour: To be able to communicate effectively in writing, verbally complex information
StrategicEssential
  • Demonstrable previous success in leading and delivering change and performance initiatives
  • Knowledge and understanding of recruitment and retention of staff and experience of successful deployment
  • Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
  • Ability to think and plan strategically, tactically and creatively and to prioritise work programmes in the face of completing demands
  • Knowledge and experience in the use of human resource policy and procedure
  • Works on own initiative within Trust policies, referring to management for guidance when required
Equality, Diversity, and InclusionEssential
  • Evidence of having championed diversity in previous roles (as appropriate to role).
  • Evidence of having undertaken own development to improve understanding of equalities issues
Person SpecificationExperience/QualificationsEssential
  • Educated to degree level or equivalent professional experience
  • Experience of managing performance activities in an NHS organisation
  • Experience of managing people
  • Experience of IT systems
  • Experience of training and coaching staff
Desirable
  • Project Management Qualification
  • Knowledge of NHS national targets including RTT and elective pathways
  • Experiencing managing rotas and complex schedules
SkillsEssential
  • Presentational skills: To interpret complex information and take appropriate action and provide expert advice as a result.
  • To interpret trends in complex occurrences or complaints and take appropriate action and/or seek expert advice from appropriate sources:
  • To plan and prioritise own and facilitate the management teams work:
  • To identify and plan own professional development needs
People Management and DevelopmentEssential
  • Highly developed communication and negotiating skills
  • To be able to Lead, motivate and influence individuals both within and external to the organisation
  • To facilitate good working relationships with other colleagues across the directorate, Trust and Local Health Economy
  • To manage difficult situations including challenging behaviour: To be able to communicate effectively in writing, verbally complex information
StrategicEssential
  • Demonstrable previous success in leading and delivering change and performance initiatives
  • Knowledge and understanding of recruitment and retention of staff and experience of successful deployment
  • Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
  • Ability to think and plan strategically, tactically and creatively and to prioritise work programmes in the face of completing demands
  • Knowledge and experience in the use of human resource policy and procedure
  • Works on own initiative within Trust policies, referring to management for guidance when required
Equality, Diversity, and InclusionEssential
  • Evidence of having championed diversity in previous roles (as appropriate to role).
  • Evidence of having undertaken own development to improve understanding of equalities issues

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