Company DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.Job DescriptionJob Title: ButlerDepartment: ButlersInspired & Supported by: Head ButlerSalary: £38,612 (including service charge)Your purpose will be: To deliver an exceptional, seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyaltyYou will be accountable for:Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connectionTaking ownership of any guest request which comes your way seeing it through until completionMaximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journeyYour key responsibilities & contribution will be:Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delightConfidently undertake all elements of the front desk operation including arrivals, check out and billingProcess all financial transactions with accuracyProvide in room/suite services – butler services, special/VIP room set ups, amenities, deliveries to roomsDrive revenue through upselling and cross selling.Communicate clearly with other teams and through RSM to ensure efficient service for our guestsSeek opportunities to surprise and delight our guestsMeet all service standards in every guest interactionEnsure that deliveries for guests and colleagues are correctly recorded and deliveredEnsure the front hall is covered at all times and provides a warm welcome for all guestsPromote and nurture positive relationships in the local area strengthening our position in the marketplacePay keen attention to guest preferences and update profiles accordinglyCover the night shift including assistance with preparation of the night auditQualificationsWhat you will need to do this role:Essential:1 – 3 years’ experience in a luxury hospitality environmentExcellent customer service skillsExcellent communication skills, both spoken and written with the ability to communicate effectively with people of all levelsEnthusiastic and positive personality with the ability to build trusting relationshipsAbility to multi task and problem solve in a fast paced environmentKeen eye for detailPrevious experience of guest complaint handling and going the extra mile to meet guest needsFlexibility to work different shifts including night shiftsKnowledge of OPERA PMSDesirable:Knowledge of ALICE concierge systemPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.Additional InformationWhat’s in it for you?Competitive salary, pension, and life assurance31–33 days of holiday (including public holidays)Cashback for wellbeing/healthcare expenses & PerkboxExclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890Free stay at The Savoy after probationColleague restaurant, interfaith prayer room and wellness roomLaundry services for all colleaguesGym access, cycle-to-work scheme and Virgin Active membership discountSeason ticket loan for commutingEmployee assistance programEnglish classes, optician reimbursements, and local discounts for F&B and retail
