Academy Trainer
Wren Kitchens
- Barton-upon-Humber, Lincolnshire
- £28,000 per year
- Permanent
- Full-time
- To deliver a world class induction and a fantastic onboarding experience for all retail employees which drives engagement in the business and reduces LTO within the first 6 months of employment.
- To be an expert in Wren’s customer journey, products and state of the art technology
- Support the retail teams to ensure expert product knowledge is gained and great customer service is delivered consistently
- Support, develop and coach new retail employees by delivering engaging content using blended learning methods
- Be an ambassador for Wren’s culture, and lead by example with the Company’s core values and mindset
- Evaluate and develop training programmes to improve results and performance
- Stakeholder engagement is essential putting training at the forefront of business objectives and strategy
- Training design and delivery methods must embrace new methods and technology
- Responsible for identification, design, delivery and full administration of training
- Take control of our retail onboarding employees’ first 12 weeks
- Deliver Wren’s 5 day world class Induction programme to all new starters across retail
- Evaluate training results to ensure training delegates have achieved required benchmarks
- Provide further enhanced training throughout the 12 week programme, using webinar, coaching calls and mentorship
- Conduct training needs analysis for new employees after training to identify key areas of development
- Ensure all Induction material and training records is accurate, up to date and relevant
- Support the creation of e-learning content, that is relevant and up to date
- Provide timely verbal & written feedback to delegates’ line managers
- Design & deliver content that can be distributed and delivered to all retail employees
- Attend and deliver at divisional meetings product updates as and when required/requested
- Ensure the Academy is maintained and an environment conducive to learning
- Any additional tasks requested by your Manager
- Free access to our onsite gym
- Enjoy subsidised meals in our two fantastic restaurants
- Free on site parking
- Staff discount on purchasing a kitchen after 1 years continuous employment!
- Individual training budget for personal development
- Free annual eye tests as well as a contribution to new glasses
- Refer a friend scheme
- Quarterly bonus scheme
- Experience training for retail/customer service roles or extensive sales experience
- Comfortable working in a fast paced environment
- Excellent communication skills
- Be able to demonstrate examples of training delivery and results
- Excellent IT Skills
- Have a natural and engaging flair for delivery