Role: Night Cleaning ManagerSalary: £50k and standard benefits packageJob Status: Permanent / Full Time- Hours will be Sunday to Thursday 21:00 - 06:00 (but occasionally 22:00 - 07:00)Location: Canary Wharf LondonVacancy Reference: VR/05357Role Description:Our Client delivers horizontal and associated cleaning services to a well recognised Property Management Company in the Canary Wharf area. They require a Night Cleaning Manager to oversee a Deputy Manager and team of Cleaning Operatives (approx 15) in delivering outstanding service to this client who are a leading Organisation in the regeneration of urban projects across Europe. They are responsible for the regeneration of 128 acres of once derelict land in the East End of London.Duties:You will lead the night operations team to service multiple sites across the campus. You will ensure first class service delivery by developing people, building relationships and empowering your Team to perform to the best of their ability.Your key building responsibility will be to deliver a first-class cleaning service to the clientHold weekly team meetings with direct reports ensuring company policies and procedures are followed and requirements / expectations are fully communicated at all levelsReview best practice and present new ideas to keep ahead of the cleaning industryAttend meetings and arrange training as required to accommodate the roleUndertake any additional task as instructed by the line manager or aboveOversee the operational delivery of the Night Team including periodic team as required and ensure the on-site team has the correct skill set to perform their role unsupported and to the highest standardTo develop and maintain high level of service delivery for the night team including Periodic TeamDeal with reactive situations and the development of an agile workforceEnsure Quality checks are completed daily, and daily compilation reports are accurate to the level of service and SLA'sEnsure consistent and high-level service delivery across the clientWork closely with Duty Night Manager and the wider team, reporting on progress and developmentsEnsure HSE guidelines and regulations are always followedMonitor, record and investigate accidents and near missesTake part in the 'call out' rota and attend emergency call outs if requiredHealth & Safety Champion for the client encouraging a HSE culture for the team and ClientsKeep requestors updated on progress where deemed necessary based on SLA and priority of work requestEnsure operational statutory compliance and completion of PPM works for the clientResponsible for following all business continuity and evacuation procedures and being part of any testingTo assist in the recruitment of employees, to include but not limited to appraisals, interviews, training and HR relevant documentation and HR processesSupporting management from other shifts may be a requirement from time to time.Person Specification:Qualifications:Manager with 5 years' experience, managing nights with 20 people plusProfessional qualificationsKnowledge of the Specialist Cleaning division is a plusUK driving licence is a plusExperiences:Strong customer and client focus - must have experience in customer facing Facilities Management environmentEvidence of managing performance and identifying improvements using management dataSupplier management - must have experience of managing suppliers in a similar type of environmentTeam PlayerCommunication - good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutionsProven track record of achievementDemonstrates experience of coordinating and supervising soft services and full awareness of H&S issuesAble to work out of hours to support service delivery needs as necessary.Skills:Proven experience with deep cleaning and specialist worksProven ability to motivate, inspire and develop a team of peopleAbility to interface across all levels of the organisationComputer literateExcellent written and verbal communicationAbility to build and maintain relationshipsExcellent time management and organisational skillsAbility to react quickly and decisively when faced with a problem or issueAbility to work under pressure and to tight deadlinesCommercial and financial awareness in a client environmentUnderstand customer & client values and align own etiquette.
