Digital Experience Coordinator - Newcastle
DAC Beachcroft
- Newcastle
- Permanent
- Full-time
- Provide ongoing digital estate support for colleagues in Clients and Markets, Business Services and the wider business.
- Upload and publish content, images, and assets on to digital channels such as the DACB website, microsites and internal hubs.
- Provide digital support for firm-wide, marketing and BD campaigns, such as optimising and monitoring landing pages and microsites.
- Work closely with our in-house design team to ensure digital platforms and sites are brand compliant and appropriate branding themes and templates are applied.
- Support the optimisation of digital platforms and sites to ensure visitors get the DACB digital experience and help to create best in class digital journeys.
- Assist in gathering data for web analytics reports, using tools such as Hotjar and Google Analytics.
- Assist with implementing SEO strategy, to help optimise the website and external microsites and drive improvements in rankings and maximising organic traffic.
- Suggest ideas for optimisation and improvement of the firms digital channels.
- Assist with conducting website audits and quality assessments on an ongoing basis.
- Support with the ongoing management of Google My Business accounts.
- Ensure content and data uploaded to our digital estate is in line with regulatory requirements and policies.
- Handle confidential information in line with the firm's data security protocols.
- Understands DAC Beachcroft is an international firm. Works with awareness of this structure to operate as one team/brand.
- Actively operates in the best interests of the firm at all times internally and externally.
- Operates in a regulated environment, effectively managing risk and compliance issues including data security.
- Works in partnership with others to manage and mitigate commercial risk.
- Basic experience in website content administration, using a content management system (CMS) to upload content and create strong digital experiences.
- Good organisational skills and a genuine interest in working with digital channels, with a focus on user experience, website management and analytics.
- Good interpersonal skills and be able to engage appropriately with colleagues in UK and international offices.
- Basic understanding of analytical skills, and be willing to learn more advanced skills in Excel, web analytics software, including Google Analytics, heat mapping tools and SEO programmes.
- Basic understanding of digital accessibility and W3C guidance.
- Basic understanding of GDPR and data processing on digital platforms.
- Basic understanding of web optimisation, SEO and digital touchpoints.
- Willingness to learn how to use technology to improve and enhance DACB digital touchpoints to increase visibility, engagement and commercial opportunities.
- Ability to deal with external suppliers in an efficient, professional and effective manner.
- Basic experience of using best practice, process management and risk mitigation in achieving quality and consistency within an organisation.