Head of Service Delivery

NHS

  • Ipswich, Suffolk Norwich
  • £55,000-60,000 per year
  • Permanent
  • Full-time
  • 27 days ago
The Role Were looking for a dynamic and driven Head of Service Delivery to lead our Integrated Urgent Care (IUC) operations across the division. Reporting to the Deputy Divisional Director of Operations, youll be responsible for delivering safe, effective and high-quality services - ensuring operational performance aligns with our contractual and clinical standards. Youll support the delivery teams to exceed KPIs, improve patient experience, and foster a culture of continuous improvement, development and collaboration. This is a highly visible leadership role where youll engage with frontline colleagues, senior leaders and external partners alike - building strong governance frameworks that assure performance, quality, finance and people measures across the region.Main duties of the jobWhat youll need Significant operational leadership experience in urgent or unscheduled care (e.g., IUC, NHS 111, OOH) A deep understanding of service delivery, commissioning, and healthcare operations Experience of leading teams to achieve operational KPIs, while improving patient and colleague experience Excellent stakeholder management, governance, and performance reporting skills Experience leading change and delivering quality improvement (QI) in a fast-paced environment A values-driven leadership style that empowers and inspires teams Confidence in supporting complex HR and operational challenges Ability to contribute to strategic programmes and lead service transformation What youll get Up to £60,000 basic salary (DOE) Generous annual leave entitlement, increasing with service Health and wellbeing support, including 24/7 counselling Access to the NHS Pension Scheme Career development opportunities, CPD and leadership training Reward and recognition programmes NHS Blue Light Discount Card A chance to lead high-impact work in a purpose-driven Social EnterpriseAbout usWho we are At IC24, were a not-for-profit Social Enterprise providing urgent and primary care services to over six million people. Were passionate about improving health outcomes, easing pressure on NHS services, and making a difference in the communities we serve. Our values - Innovation, Care, Respect and Excellence - guide everything we do. We work at pace in complex systems and are proud to offer inclusive, responsive and clinically safe services to those who need us most.DetailsDate posted07 August 2025Pay schemeOtherSalary£55,000 to £60,000 a yearContractPermanentWorking patternFull-timeReference numberVP8580CCDBJob locationsAshford, Ipswich, NorwichTN24 0GPJob descriptionJob responsibilitiesWho we areAt IC24, were a not-for-profit Social Enterprise providing urgent and primary care services to over six million people. Were passionate about improving health outcomes, easing pressure on NHS services, and making a difference in the communities we serve.Our values - Innovation, Care, Respect and Excellence - guide everything we do. We work at pace in complex systems and are proud to offer inclusive, responsive and clinically safe services to those who need us most.The RoleWere looking for a dynamic and driven Head of Service Delivery to lead our Integrated Urgent Care (IUC) operations across the division and our range or services.Reporting to the Deputy Divisional Director of Operations, youll be responsible for delivering safe, effective and high-quality services - ensuring operational performance aligns with our contractual and clinical standards. Youll support the delivery teams to exceed KPIs, improve patient experience, and foster a culture of continuous improvement, development and collaboration.This is a highly visible leadership role where youll engage with frontline colleagues, senior leaders and external partners alike - building strong governance frameworks that assure performance, quality, finance and people measures across the region.What youll need
  • Significant operational leadership experience in urgent or unscheduled care (e.g., IUC, NHS 111, OOH)
  • A deep understanding of service delivery, commissioning, and healthcare operations
  • Experience of leading teams to achieve operational KPIs, while improving patient and colleague experience
  • Excellent stakeholder management, governance, and performance reporting skills
  • Experience leading change and delivering quality improvement (QI) in a fast-paced environment
  • A values-driven leadership style that empowers and inspires teams
  • Confidence in supporting complex HR and operational challenges
  • Ability to contribute to strategic programmes and lead service transformation
What youll get
  • Up to £60,000 basic salary (DOE)
  • Generous annual leave entitlement, increasing with service
  • Health and wellbeing support, including 24/7 counselling
  • Access to the NHS Pension Scheme
  • Career development opportunities, CPD and leadership training
  • Reward and recognition programmes
  • NHS Blue Light Discount Card
  • A chance to lead high-impact work in a purpose-driven Social Enterprise
Join usIf youre a strategic thinker, a hands-on operator and a compassionate leader ready to take on a pivotal role in urgent care delivery - we want to hear from you. Apply now and shape the future of patient care and operational excellence at IC24.Our Commitment to Diversity, Equity & InclusionAt IC24, we are committed to fostering a culture of inclusion and belonging where everyone can thrive. We know that diverse teams make stronger teams, and we actively encourage applications from all backgrounds and communities.We proudly support our colleagues through inclusive networks like Cultural Inclusion4All, LGBTQ+Friends, Gender Equality, and Disability Confident. We are a Disability Confident Employer and are happy to discuss reasonable adjustments at any stage of the recruitment process.For more information, please reach out to our Recruitment Partner Lucy on Lucy.Jones@ic24.nhs.uk Job descriptionJob responsibilitiesWho we areAt IC24, were a not-for-profit Social Enterprise providing urgent and primary care services to over six million people. Were passionate about improving health outcomes, easing pressure on NHS services, and making a difference in the communities we serve.Our values - Innovation, Care, Respect and Excellence - guide everything we do. We work at pace in complex systems and are proud to offer inclusive, responsive and clinically safe services to those who need us most.The RoleWere looking for a dynamic and driven Head of Service Delivery to lead our Integrated Urgent Care (IUC) operations across the division and our range or services.Reporting to the Deputy Divisional Director of Operations, youll be responsible for delivering safe, effective and high-quality services - ensuring operational performance aligns with our contractual and clinical standards. Youll support the delivery teams to exceed KPIs, improve patient experience, and foster a culture of continuous improvement, development and collaboration.This is a highly visible leadership role where youll engage with frontline colleagues, senior leaders and external partners alike - building strong governance frameworks that assure performance, quality, finance and people measures across the region.What youll need
  • Significant operational leadership experience in urgent or unscheduled care (e.g., IUC, NHS 111, OOH)
  • A deep understanding of service delivery, commissioning, and healthcare operations
  • Experience of leading teams to achieve operational KPIs, while improving patient and colleague experience
  • Excellent stakeholder management, governance, and performance reporting skills
  • Experience leading change and delivering quality improvement (QI) in a fast-paced environment
  • A values-driven leadership style that empowers and inspires teams
  • Confidence in supporting complex HR and operational challenges
  • Ability to contribute to strategic programmes and lead service transformation
What youll get
  • Up to £60,000 basic salary (DOE)
  • Generous annual leave entitlement, increasing with service
  • Health and wellbeing support, including 24/7 counselling
  • Access to the NHS Pension Scheme
  • Career development opportunities, CPD and leadership training
  • Reward and recognition programmes
  • NHS Blue Light Discount Card
  • A chance to lead high-impact work in a purpose-driven Social Enterprise
Join usIf youre a strategic thinker, a hands-on operator and a compassionate leader ready to take on a pivotal role in urgent care delivery - we want to hear from you. Apply now and shape the future of patient care and operational excellence at IC24.Our Commitment to Diversity, Equity & InclusionAt IC24, we are committed to fostering a culture of inclusion and belonging where everyone can thrive. We know that diverse teams make stronger teams, and we actively encourage applications from all backgrounds and communities.We proudly support our colleagues through inclusive networks like Cultural Inclusion4All, LGBTQ+Friends, Gender Equality, and Disability Confident. We are a Disability Confident Employer and are happy to discuss reasonable adjustments at any stage of the recruitment process.For more information, please reach out to our Recruitment Partner Lucy on Lucy.Jones@ic24.nhs.ukPerson SpecificationGeneral RequirementsEssential
  • Please refer to job description above
Desirable
  • Please refer to job description above
Person SpecificationGeneral RequirementsEssential
  • Please refer to job description above
Desirable
  • Please refer to job description above

NHS