Customer Service Advisor

Morson Talent

  • Derby
  • £49.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Customer Service Advisor – Immediate Start
Location: Derby
Rate: £13.49 per hour
Contract: 6 months
Hours: Monday to Friday, rotational shifts (8:00–4:00, 8:30–4:30, or 9:00–5:00)Are you highly organised with a knack for coordination and communication? Join a fast-paced customer service team and help drive operational success.We're recruiting a Customer Service Advisor to support field operations by ensuring that work is scheduled accurately and efficiently. You’ll be the link between technicians, suppliers, planning authorities, and customers—keeping things moving smoothly and on time.What You’ll Do
  • Schedule proactive and customer-appointed work for field technicians and repair teams.
  • Liaise with customers, local authorities, and internal teams to ensure work meets quality and regulatory standards.
  • Keep customers updated on job progress, setting clear expectations and providing solutions where needed.
  • Manage and adjust workflows in real-time to respond to changing priorities.
  • Identify and share opportunities to streamline operations and improve service delivery.
  • Consistently meet service levels and contribute to team goals.
What You’ll Bring
  • Strong IT skills, especially in Microsoft Office.
  • A calm, solutions-focused approach when working under pressure.
  • Excellent communication and interpersonal skills.
  • Confidence in interpreting complex information and acting decisively.
  • Experience working to targets and service levels.
Ready to Take the Next Step?If you’re a motivated and organised professional looking to make an impact, we want to hear from you.This vacancy is advertised by Morson Talent on behalf of our client. Please note that only shortlisted candidates will be contacted.

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