Deputy Payroll Manager
- Middlesbrough, North Yorkshire
- Permanent
- Full-time
- Be involved in a wide range of pension payroll, management and consultancy tasks. As Deputy Payroll Manager you will have responsibility for the service delivery within your team in terms of quality, profit and sustainability for an assigned XPS Administration client portfolio as well as the day-to-day line management of the designated team.
- Manage day to day activities of staff to ensure efficient and effective delivery of all work. Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve issues.
- Monitoring accuracy performance and SLA's for the team, including activity and client performances, and taking action to ensure targets are met.
- Help identify training needs across the team and assisting with developing and mentoring team members.
- Conducting regular one to ones and catch-up meetings, including mentoring meetings with staff in probation and liaising with the Payroll Manager regarding appraisals.
- Sharing information to team members on service delivery objectives and targets for assigned client portfolios.
- Presenting of technical matters at team meetings.
- Coordinating team compliance with mandated initiatives, such as mandatory training and effectively communicating the importance and impact of these requirements.
- Supporting, motivating and coaching colleagues to the benefit of the team and wider Company.
- Attending and actively contributing to Management meetings.
- Deputise at Payroll Manager meetings when necessary.
- Ensuring the accurate update of time recording for both chargeable and non-chargeable activities.
- Seeking ways of innovating and improving quality, service delivery and efficiencies in processes and procedures.
- Maintaining a client focused approach, able to develop trusting and credible partnerships with Clients and Admin Teams both face to face and via the telephone.
- Proactively identifying potential issues and driving timely resolutions to minimise the impact on members.
- Updating internal change control and other schedules and spreadsheets as required.
- Ensuring breaches, errors and complaints logs are promptly completed and regularly viewed.
- Assist in recruitment process including interviews.
- Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits.
- Providing expert advice solutions to pensions payroll queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry and providing technical support to more junior staff.
- Drive and support efficiency projects across team.
- Provide guidance to team members on items such as utilisation and recoverability so there's more of an awareness at all levels.
- Overseeing project management of annual and ad hoc projects such as year-end HMRC returns pension increases. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
- Attend trustee meetings when opportunity arises.
- Able to demonstrate expert knowledge of pension payroll administration activities and apply this knowledge to any scheme payroll.
- Previous pension payroll administration experience of Public Sector schemes including running of payrolls on a computerised system, balancing month-end and year-end returns. The role is likely to appeal to individuals with c. 4-5 years' + experience although not exclusive as all applicants will be considered on an individual basis.
- Thorough knowledge of pensions payroll legislation framework and demonstrable ability to remain informed of changes to the framework.
- Previous supervisory or management experience is required, ideally including performance monitoring, appraisals, recruitment etc.
- Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.
- IT proficient: Microsoft Word, Excel, Outlook & PowerPoint.
- Ideally a minimum of three C grades or above at A Level or equivalent qualification.
- Strong Maths and English GCSE or equivalent qualification - minimum grade B.