Web Operations Manager (Salesforce Commerce)
Intelligent People
- London
- £55,000 per year
- Permanent
- Full-time
- Oversee all site updates, product launches, campaigns and promotions.
- Monitor site performance, resolving any issues, and driving improvements.
- Implement SEO best practices to enhance organic search visibility.
- Build & configure promotions using SFCC Business Manager.
- Build & manage customer groups for targeted experiences.
- Manage product catalogues, categories, attributes, and ensure data accuracy.
- Be primary liaison between ecommerce team and stakeholders across product, tech, design, and customer service.
- Work with cross-functional teams to ensure seamless coordination and communication.
- Resolve escalated customer queries and issues, gathering feedback for continuous improvement.
- Manage content across the platform, ensuring accuracy and brand alignment.
- Optimise content for search engines and implement SEO best practices.
- Analyse and report on effectiveness of promotions, targeting, and site performance.
- Analyse sales data, customer behaviour, and provide insights for optimisation.
- Monitor KPIs and provide regular reports to stakeholders.
- Strong experience in a Web Operations or Salesforce Commerce Cloud administration role (SFCC experience is essential),
- Experience in an eCommerce environment, from any product category, such as groceries, gifting, homeware, fashion, home & garden, electronics, etc.
- Strong organisational, communication skills.
- Strong comfort with data, analysis skills and make data-driven decision making.