Spa Therapist

• Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques.
• Provide guests with skin s treatment with the cosmetics provided by the Spa.
• Escort all guests to changing rooms, retail/tea area or next appointment.
• Greet all arriving and departing guests in the treatment areas by name.
• Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions, and billing information.
• Enquire as to the guest experience and level of satisfaction with service.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.
• Practice universal health care protocol while dealing with guests and co-workers.
• Ensure all equipment is in good working order and functioning properly.
• Exercise dependability and willingness to work with schedule flexibility.
• Maintain treatment room cleanliness at all times.
• Practice a “clean as you go” approach to the work areas.
• Observe all departmental safety procedures and protocols.
• Handle emergency situations with urgency and discretion.
• Provide the range of services within the positions scope of responsibility to the standard as set by Spa
• Maintain the confidentiality policy for all spa guests and employees.
• Provide explanation for all spa techniques and treatments used.
• Answer any therapy questions or concerns.
• Effectively communicate with all co-workers, spa guests, hotel guests and management to their understanding.

• Maintain working knowledge of the following:
• Hydraulic massage bed
• Hot towel cabinet
• Bottle warmer
• Electro-thermal blanket
• Paraffin heater, cuticle nippers, cuticle pushers, emery and buffers
• Hot oil heater
• Wet sanitizer
• Electric mitts
• Dry heat sanitizer

• Maintain a complete knowledge of the following:
• Spa policies, procedures, amenities, services
• Spa and Sofitel personnel and team structure
• Spa operating hours
• Spa menus, including a la carte services, signature treatments, packages, etc.
• Pricing, fees and charges for all spa services
• Treatment room types, décor, locations and amenities
• Daily appointments, arrival of guests, availability of appointments, specials, etc.
• Directions to spa, check-in procedures
• Retail brands, product lines, services and special promotions

• Certified as Spa Therapist
• With 2-5 years of experience in the same field in hotel industry
• With good English communication skills
• With pleasing personality and a well focused individual
• Able to handle pressure at work and capability to multi-task

• Competitive Salary, commissions and a loyalty bonus of £1,300.00.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

Sofitel