Distribution Security Supervisor

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.
• Service Supervisors will be responsible for the delivery of the contract services operation and their immediate shift and support forthcoming service from others.

• Being the Front-line Management's key point of contact and ensuring the Security team strives for and exceeds expectations on service excellence through first class management, leadership, customer focus and measured feedback, training, and development.

• To ensure that Mitie reacts efficiently and effectively in line with the SOP's set by the client and Mitie SLT.

• To line manage an operational team, including subcontractors in delivery of the above ensuring the team

• Foster and develop effective relationships with Gist and M&S and any other site-based contractor and other Mitie colleagues and having the one team approach.
• Co-ordinate direct and sub-contract labour for optimum performance and to meet contractual requirements

• To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of

• To effectively make decisions when responding to serious incidents.
• To effectively escalate when needed ensuring all information is correct and factual

• Leading and maintaining high standards and ensuing the service delivery to the M&S customer.
• Attend client meetings when necessary.
• Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency.
• Hold regular meetings to engage, motivate, and manage your team, developing and communicating the strategy.
• Ensure all team members go through the Mitie Induction.
• Support the Operations Managers with HR processes in accordance with Mitie policy and procedures.
• Attend internal and external stakeholder meetings.
• Accountable for performance of your site.
• Create a professional working culture between employees, contractors, and clients, sharing best practice.
• Coach and develop your team in all aspects of their role.
• Attend client review meetings when necessary.
• Comply with all Mitie policies and procedures.
• Comply with all Mitie Health and Safety policies and procedures ensuring work is carried out in a safe manner.
• To undertake additional duties in line with capabilities as required.
• Any other reasonable management request.
• Ensuring all the necessary training has been conducted and recorded correctly, including Security SIA licence, Site

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements

• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment

• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any

• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either

• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Fully and satisfactorily complete all required competency training and E- learning participation.
• To undertake additional training to ensure continuous self-development as directed by the Line Management.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual

• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions

• To call emergency services and Communication Centre to report all incidents.

• The Security supervisor will be responsible for the management of a team of officers on site.
• They will aim to deliver a customer service-based security provision with professional presentation and positive

• They will be one of a team of supervisors who will communicate and hand over to each other across the shift

• It is the expectation the Supervisors work together well as a team. Essentially between them, they will run the

• They operate with the (Site/ Line/ Operations) Managers faith and trust to deliver the best performance,

• The supervisors would act as point of contact to support client relations in the site managers absence during

• The supervisor will work alongside the team, managing their deployments and paid breaks.
• Supervisors need to cultivate a working knowledge of the security operation. They will be expected to have

• They will ensure that training is delivered and to a high standard. Also ensuring all paperwork is updated and that

• They will be the experts on a number of on-site systems (once trained themselves). For example, CCTV, Access

• They will develop a working knowledge of Workplace Plus and work to ensure their teams are rostered. If a

• Supervisors will be expected to manage their team supportively, building strong positive relationships with their

• Supervisors will conduct Return to Works as part of the sickness and absence policies and any required

• Praise the officers when they do good work and support the Mitie stars recognition program.

• Literate and numerate with a working knowledge of Microsoft Office packages - Outlook, Word, Excel

• Flexible and adaptable
• Open minded and open to re-invent systems and processes and propose/implement them after consultation if

• Good confident communicator - verbal and written

• Always follow Group and company policies and procedures.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service

• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents;

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