Support customers with after-sales solutions by writing documents and guides that explain how to use products and services. Research products for evaluation, planning, development, and creation of all technical materials across multiple media formats. Conduct target audience analysis to determine the type of technical document required and the most suitable medium for hosting. Research, outline, write, and edit content, collaborating with various departments to understand project requirements. Gather information from subject-matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation. Work with development and support leads to identify documentation repositories, revise and edit content, and determine optimal solutions for data compilation and centralized storage. Research, create, and maintain information architecture templates that adhere to organizational and legal standards, ensuring easy data migration. Develop content in alternative media forms for maximum usability, maintaining a consistent voice across all documentation. Assess content for clarity, consistency, and conciseness to ensure it is mistake-free, easy to follow, and up-to-date. Revise, review, or modify documents prepared by others and maintain existing documentation. Bachelor's degree (or equivalent) in Engineering, Communications, or a relevant technical field At least 2 years of proven experience as an effective technical writer within an engineering field Knowledge of life safety systems required Affiliation with ISTC or equivalent preferred Ability to demonstrate strong understanding of UL864+217 and EN-54 (minimum requirement) Analytical thinking and problem-solving skills Consistent ethical mindset Strong interpersonal and influencing skills; ability to coordinate effectively Excellent organizational skills; capable of multitasking and solving problems Solid understanding of SDLC (Systems Development Lifecycle) Good knowledge of computers and relevant software packages Ability to work well in a team environment and independently plan and execute work initiatives Strong organizational, planning, and project management abilities
