Care Co-Ordinator (admin role)

NHS

  • Bolton, Greater Manchester
  • £12.75 per hour
  • Permanent
  • Part-time
  • 8 days ago
We are a large, friendly Practice with a team of over 50 staff and a patient list of approximately14,500.We have a multi-disciplinary clinical team which consists of GP's, Advanced Practitioners and nursing team along with paramedics and pharmacists. This team is supported by a full administrative team comprising secretaries, administrators and care co-ordinators.We are looking for a part-time Care Co-ordinator to work within our care navigation team at our two sites in Farnworth.Monday: 8.00am 1.00pmTuesday 8.00am 6.30pm (30 minutes unpaid lunch break)Wednesday: 1.30pm 6.30pm (30 minutes unpaid lunch break)Friday: 9.00 am 6.30pm (30 minutes unpaid lunch break)Total: 29 hoursMain duties of the jobEnsure an effective and efficient care navigation service is provided to patients and any other visitors to the Practice.Deal with general enquiries, make appointments and book patients in.Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.Ensure that all new patients are aware of Practice arrangements and requirements and registration procedures are completed accurately.Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.Process prescriptions in accordance with Practice policy.Ensure electronic records are up to date and accurate.Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.Opening and locking up the premises when required, de-activating/activating the alarm and preparing the premises to receive patients and ensure the building is totally secure.About usOur Practice serves around 14,700 patients, split over 2 sites within close proximity of each other and easily accessible from local motorway and public transport links. We are rated Good in all areas of CQC and we are proud of our team and our achievements.Our friendly team will welcome and embrace new team members in our well organised and relaxed environment.DetailsDate posted27 August 2025Pay schemeAgenda for changeBandBand 3Salary£12.75 an hourContractPermanentWorking patternPart-timeReference numberA2809-25-0005Job locationsStonehill Medical CentrePiggott StreetFarnworthBoltonBL4 9QZHighfield Surgery235 Highfield RoadFarnworthBoltonBL4 0NXJob descriptionJob responsibilitiesEnsure an effective and efficient reception service is provided to patients and any other visitors to the Practice.Deal with general enquiries, make appointments and book patients in as arrived.Ensure those patients with no prior appointment but who need urgent consultation Ensure patients are seen in a logical and non-disruptive manner.Ensure that all new patients are aware of Practice arrangements and requirements and registration procedures are completed accurately.Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.Process prescriptions in accordance with Practice policy.Ensure electronic records are up to date and accurate.Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.Opening and locking up the premises when required, de-activating/activating the alarm and preparing the premises to receive patients and ensure the building is totally secure.Carry out duties across all sites as determined by the Management team.Any other reasonable task allocated by a member of the Management team. Job descriptionJob responsibilitiesEnsure an effective and efficient reception service is provided to patients and any other visitors to the Practice.Deal with general enquiries, make appointments and book patients in as arrived.Ensure those patients with no prior appointment but who need urgent consultation Ensure patients are seen in a logical and non-disruptive manner.Ensure that all new patients are aware of Practice arrangements and requirements and registration procedures are completed accurately.Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.Process prescriptions in accordance with Practice policy.Ensure electronic records are up to date and accurate.Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.Opening and locking up the premises when required, de-activating/activating the alarm and preparing the premises to receive patients and ensure the building is totally secure.Carry out duties across all sites as determined by the Management team.Any other reasonable task allocated by a member of the Management team.Person SpecificationQualificationsEssential
  • GCSE English and Maths (C/4 or above)
  • Experience of working with the general public
  • Experience of administrative duties
  • Excellent communication skills (written and oral)
  • Clear, polite and courteous telephone manner
  • Strong IT skills (generic)
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Personal Qualities
  • Polite and confident
  • Flexible and co-operative
  • Motivated
  • Initiative and judgement (knowing when to ask for help)
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Positive attitude/contribution
  • Other requirements
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintain confidentiality at all times
Desirable
  • Experience in Systmone
  • Experience of working in a health care setting
  • Customer service skills or training
  • Skills
  • Educated to A-level / equivalent or higher, with relevant experience
Person SpecificationQualificationsEssential
  • GCSE English and Maths (C/4 or above)
  • Experience of working with the general public
  • Experience of administrative duties
  • Excellent communication skills (written and oral)
  • Clear, polite and courteous telephone manner
  • Strong IT skills (generic)
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Personal Qualities
  • Polite and confident
  • Flexible and co-operative
  • Motivated
  • Initiative and judgement (knowing when to ask for help)
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Positive attitude/contribution
  • Other requirements
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintain confidentiality at all times
Desirable
  • Experience in Systmone
  • Experience of working in a health care setting
  • Customer service skills or training
  • Skills
  • Educated to A-level / equivalent or higher, with relevant experience

NHS