Corporate Clothing Manager
- Leicester
- Permanent
- Full-time
- To manage the day to day running of the Corporate Clothing department in an efficient manner to best utilise the levels of resource.
- Develop and build relationships with both our customers and suppliers.
- This list of duties and responsibilities is not definitive, as you will be expected to take an active part in any of the department’s operation when and if requested by a member of the Management Team.
- To manage all staff within the department and to oversee the smooth and efficient running on a day-to-day basis.
- To recruit and select staff as required in line with the department’s requirements.
- Provide training and coaching to motivate employees to assist them in reaching both individual and departmental objectives.
- Monitor the performance of the team, conducting reviews and appraisals offering direction and development where required.
- Review and arrange staff annual leave applications ensuring that adequate staffing levels of the department at all times, in order that department operations are not adversely affected.
- Ensure accurate terms and conditions of employment are in place for all employees with the department.
- Ensure that employee attendance is monitored, conducting of return to work and absence review meetings as required.
- Ensure all team members complete GTES learning modules as scheduled.
- Ensure all Health & Safety audits are completed weekly / monthly.
- To conduct regular assessments of the department capabilities, systems and processes to ensure the best utilisation of the level of resource available.
- Conduct continuous assessment of the departments systems and processes ensuring that they remain effective and meaningful and Identify areas for improvement.
- Develop and implement new systems and procedures in line with both the department and wider business needs.
- Regularly review our delivery to promise (DTP) to ensure orders are delivered on time.
- To take control of the management of an effective system for enquiries, orders and back orders. Filing and maintenance of all artwork and origination files.
- Take responsibility for the Creation of raw material stock codes, locations and reorder levels and ensure that these are effectively maintained.
- To negotiate and develop relationships with suppliers for products and services.
- Processing of all damaged, lost and own use goods.
- Effective use of buying, progress and usage reports.
- Sourcing and supplier negotiation of alternative products.
- Identification and action to reduce slow moving/dead stocks.
- Conduct stocktaking annually in accordance with the company requirements.
- To heighten the profile and promote the Corporate Clothing Department through a combination of literature and exposure to the sales network outlining the services and capabilities that can be offered to our customers.
- In conjunction with senior management develop an effective business model for Corporate Clothing to ensure it meets targets set.
- Conduct market analysis of competitors, including benchmarking of prices and services.
- Increase the department’s profile within the Cromwell catalogue and other literature.
- To take an active role in profitably growing the level of Corporate Clothing business within the group through effective business planning ensuring that all unnecessary costs are eliminated.
- Ensure that all costs within the department are effectively identified and recorded, continually identifying areas of improvement.
- Along with senior management take an active role in producing future budgets and targets.
- Monitoring of the department’s performance against agreed budgets and targets.
- Previous leadership/supervisor experience
- Proven experience of working in a contact centre or manufacturing environment with telephony service
- Ability to lead and develop your team to success through effective coaching and performance management
- Ability to identify challenges/problems and provide solutions for the benefit of the customer, and the team
- Effective verbal and written communications
- Strong stakeholder management and relationship building skills
- Proven IT skills including MS Office suite and data analysis
- Competitive annual leave allowance with annual purchase scheme
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Yearly company bonus
- Cycle to work scheme
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support”
- Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.