Client Advisor Ladies RTW [FENDI HARRODS London]

Fendi

  • London
  • Permanent
  • Full-time
  • 1 day ago
Job responsibilitiesMISSION STATEMENTAs a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.MAIN ROLE & RESPONSIBILITIESSales Performance
  • Engage in upselling, cross selling and multiple selling for all product categories;
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products.
Client Management
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
  • Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
  • Perform store duties as assigned by team leaders and management;
  • Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
  • Support during Store stock take and cycle-counts.
Store Maintenance
  • Maintain proper visual merchandising according to company guidelines;
Maintain a safe and clean store environment and implement daily housekeeping duties; * You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.Profile
  • Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales. Experience in the Ladies' ready-to-wear (RTW) category is essential. Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;
  • Bachelor’s Degree or equivalent is preferred;
  • Manages his/ her image standards on a high level;
  • Strong selling and communication skills are necessary;
  • Excellent relationships skills, self-reliant, friendly and patient;
  • Organization, professionalism, self-confidence;
  • Strong customer service skills;
  • Computer skills and Retail management system knowledge;
  • Goal oriented approach, multitasking;
  • Strong knowledge and/or interest for fashion/luxury industry;
  • Fluent English, knowledge of other languages is a plus.

Fendi