Call Centre Agent

HRC Recruitment

  • Kilmarnock, East Ayrshire
  • £25,000 per year
  • Permanent
  • Full-time
  • 8 hours ago
Kilmarnock£25,000 plus monthly bonusCustomer Solution SpecialistFantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit.As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free.You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role.Once trained, you will work within a Voice team and become a valued member of our wider Collections team.This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award-winning’ and ‘low carbon’ HALO Kilmarnock site.Key Skills required:
  • Excellent written and communication skills
  • Previous call centre or customer service experience
  • Ability to work towards targets
  • A team player
  • Ability to show empathy whilst being resilient
Salary: £25,000pa and opportunity to earn up to £300 bonus per month*
  • Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
  • 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
  • 28 days holidays (increasing to 31 days after 5 years)
  • Pension (5% employee and minimum 4% employer contributions)
  • Life Assurance (3 x annual salary)
  • Free medical, dental and optical healthcare cash plan
Additional Benefits:
  • Staff discounts at a huge number of shops and online retailers
  • Health and Wellbeing programme
  • Employee Assistance Scheme
  • Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.Interested? Get in touch with David Colquhoun at dcolquhoun@hrcrecruitment.co.uk for a confidential chat about this exciting new role.HRC Recruitment is an equal opportunities employer, and all applications will be treated as such If you are interested in this position please apply*Bonus payable after training is complete

HRC Recruitment