Customer Service Assistant
- Gatwick, West Sussex
- Contract
- Full-time
- Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.
- Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.
- Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.
- Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).
- Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care.
- Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area.
- Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience.
- Drive & Park Safely: Assist with vehicle movement, always ensuring safety and smooth service.
- Report & Maintain: Report any incidents, equipment issues, or safety concerns promptly, following company protocols.
- Stay Updated: Assist with training and stay current with any operational changes to ensure continuous improvement.
- Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment.
- Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision.
- Problem-Solver: Quick on your feet, you’re able to resolve issues efficiently and ensure a positive customer experience.
- Adaptable & Flexible: In a fast-paced environment, you’re able to adjust and learn on the go, keeping up with evolving operational needs.
- Detail-Oriented: You’ll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.
- Excellent communication and customer service skills.
- Strong multitasking abilities – able to handle multiple duties and stay organized.
- Effective complaint resolution skills, ensuring customer satisfaction.
- Punctual with good time management.
- Previous customer service or parking experience is a plus, but not essential – full training will be provided.
- Knowledge of health and safety protocols.
- A proactive, solution-focused mindset with the ability to work both independently and as part of a team.