
Parts Sales Advisor
- Guildford, Surrey
- £30,000-33,500 per year
- Permanent
- Full-time
- Pay: Starting salary £30,000 + Bonuses
- Hours: Monday - Friday + Saturday mornings on a rota
- Answering customer calls and responding to inquiries related to vehicle parts availability, compatibility, and pricing.
- Providing technical support to customers to help them identify the correct part for their vehicle or equipment.
- Interpreting technical specifications and diagrams to assist customers in selecting the appropriate parts.
- Creating and maintaining accurate records of customer interactions, including orders, inquiries, and complaints.
- Coordinating with suppliers to ensure that parts are available and delivered in a timely manner.
- Assisting with the processing of orders, including verifying part numbers and pricing, and ensuring that orders are accurate and complete.
- Troubleshooting problems related to parts orders and working with customers to resolve issues.
- Providing after-sales support to ensure customer satisfaction and retention.
- Staying up-to-date with product knowledge and industry trends to provide the best service possible.