Student Services Coordinator
- Oxford
- Permanent
- Full-time
- Full-time, 5 days per week - 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm (dependant on business needs)
- Permanent contract
- Holiday entitlement 20 days per annum pro rata
- Sat – Wed or Sun-Thurs (Weekend and out-of-hours work will be required)
- Emergency phone duty per rota
- September 1st start date
- Excellent customer service skills, communication & people skills
- Experience and/or training in student welfare and customer experience
- Hands on approach to work with willingness to take on and accomplish any task in a timely manner
- Sociable, outgoing & confident personality
- Highly motivated, energetic, positive with mature, common-sense approach
- Strong administrative skills with a high attention to detail
- Enjoy working in a demanding, varied environment
- A team player who can bring energy and positivity across all teams
- Creative & energetic with lots of common sense as key
- Sales focused and target driven
- Ability to handle difficult situations with ease, remaining calm & positive under pressure
- Flexible attitude to work and creative problem solver
- Have the right to live and work in the country of employment
- To be the ambassador of customer service in the school
- To ensure our customers will have the highest experience during their stay with an emphasis in customer support and welfare
- To support the student services manager in delivering the highest customer experience
- To maintain EF policies, regulations, and Golden Rules
- To support students in their daily life and enable them to achieve the best experience and highest learning possible
- To promote the best image of the school in the local community through contact with suppliers and other community contacts
- To support welfare provision in the school
- To ensure customer satisfaction with their overall experience
- To support the running of reception and ensure first class customer service across the school
- To support the administration of the school to ensure all departments run smoothly and effectively
- To ensure all health and safety requirements, accreditation and local laws are adhered to
- Deals with students’ enquiries, problems, and complaints with regards their overall experience on campus
- Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate
- Manages and acts as a mentor as part of the mentor programme
- Delivers excellent customer service to students, staff and colleagues from sales offices
- Organise weekly intakes
- To support students in their daily life and enable them to achieve the best experience and highest learning possible
- To ensure excellent welfare provision in the school
- To oversee the welfare phone during office hours
- Is available to speak to students and keeps accurate records of conversations, logging on Elektra/Atlantis where appropriate
- Updates welfare information in student handbooks and ensures welfare information is displayed on school noticeboards
- Maintains welfare file including contact list to ensure information is readily available
- Ensures concerns are escalated to manager/sales offices where appropriate
- Is a Safeguarding Officer
- Is responsible for under 18 years old students and ensures all u18 procedures and policies are in place
- Assists with first week chats and ensures any concerns raised are followed up by the appropriate department
- Attends student council meetings and follows up customer support suggestions
- Manages and promote weekly/annual events in school throughout the year
- Assists with bookings, and transfers when necessary
- Participates in Fam Tours for visiting sales staff
- Participates in weekly departmental meetings, and central meetings as and when required
- Active follow up of customer experience in the school
- Managing reception including answering phones and external enquiries
- Be the face of the school to students, staff and visitors
- Shares emergency on call duties with other school staff
- Attends external trainings where necessary and in school departmental meetings when required
- Supports other teams and covers other departments in case of staff absences