Senior Managed Services Contract Specialist
NTT Corporation
- Farnborough, Hampshire
- Permanent
- Full-time
- Works with the renewal owner or the client directly to review the client’s commercial needs and work within the company policy and rules to support a commercially favourable renewal quote/proposal
- Will perform client-facing interactions or support renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the on-going delivery.
- Will work with the support renewal owner to ensure the order is onboarded accurately.
- Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance with company order intake policy
- Ensure all commercial documents such as clients purchase orders, vendor quotes, internal commercial documentation are complete and accurate
- Provide a thorough analytical breakdown of client contract structures
- Conduct risk assessment and exposure management, calling out areas of concerns
- Partner with Legal to perform contract reviews and assessments
- Ability to work with a variety of internal teams both on & offshore to ensure the successful execution of their daily activities
- Displays excellent understanding of the relevant systems and portals
- Ability to work quickly and accurately, whilst being able to balance general administrative duties and excellent client service orientation
- Ability to display an understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support
- Reliable with the ability to produce a high quality of work
- Meticulous attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
- Ability to plan well and organize their daily work activities
- Ability to build solid relationships with internal and external stakeholders
- Should be at least an intermediate on MS Productivity tools like Excel, Word and PowerPoint
- Knowledge and understanding of IT industry environment and business needs
- Knowledge of vendor pricing & commercial modelling for Managed Services contracts
- Strong analytical and research skills
- Excellent verbal and written communication skills
- Good negotiations and problem-solving skills
- Effective reporting and presentation skills
- Excellent commercial acumen
- High level of drive and ability to work under pressure
- Understanding of global commerce and business capabilities and policies for global deals
- Ability to build and maintain cross-functional relationships with a variety of stakeholders
- Maintains extensive knowledge of product and service offerings, including new offerings
- Bachelor’s degree or equivalent in Mathematics, Statistics, Business, Commercial or equivalent (Finance graduates would be preferred)
- Completion or working towards completion of an ITIL certification is preferable
- Demonstrable years of related industry experience
- Demonstrable knowledge on commercial constructs of Managed Services Contracts
- Sound experience working with business intelligence software
- Demonstrated relevant experience in similar role within a related environment
- Experience of pricing as a consultant or practitioner with a history of developing and implementing innovative pricing solutions
- Demonstrated experience in commercial modelling using MS Excel, PowerPoint, etc.
- Vendor back out knowledge is preferable
- Demonstrable order booking processes knowledge – Quote to Order / Order to Cash Knowledge
- Experience and excellent demonstrable knowledge with using SAP
- Demonstrated knowledge with using Saleforce.com