Franchise Performance Manager

Hendy

  • Southampton
  • Permanent
  • Full-time
  • 1 month ago
At Hendy Group, we are proud to be one of the UK’s leading automotive retailers employing 1600 colleagues, representing 20+ manufacturer brands across 60 +locations. We have a commitment to delivering a world-class experience to our customers, creating a great place for careers to flourish for our colleagues which enables us to continue to best serve the communities in which we operate. Join us as we shape the future of Hendy Group.Join our team – One Vision, One Team, One Hendy.We’re looking for a proactive and commercially astute Franchise Performance Manager (LCV) to join our dynamic team. In this critical role, you’ll be instrumental in enhancing the performance of our franchise operations, building strong relationships with our manufacturer partners, and ensuring alignment with Hendy Group’s strategic objectives.The Opportunity:As Franchise Performance Manager (LCV) you will be responsible for supporting the operational and strategic success of the franchise operations. You will assist in achieving objectives, creating and communicating customer offers, overseeing the management of new vehicle stock, and ensure alignment with OEM standards. This role has a strong emphasis on the UK Commercial Vehicle market and knowledge of this sector is going to be essential. You will serve as a key liaison between the franchise network and brand representatives supporting optimising performance across all areas of the business.The Accountabilities:
  • New Vehicle Stock Management: Support the management of new vehicle stock levels, and assist in tracking stock movements.
  • Online Publishing: Ensure accurate and timely publishing of vehicle information.
  • Interest-Bearing Vehicle Management: Monitor the status of these vehicles and assist in strategies to minimise holding costs.
  • Manufacturer Objectives and Communication: Monitor performance against OEM objectives, support the implementation of action plans, and assist in managing communication between the franchise network and OEM representatives
  • Performance Tracking and Reporting: Assist in tracking franchise performance against key metrics, preparing regular reports and working with the Head of Franchise Performance, and other Franchise Performance Managers to implement action plans.
  • Brand Representation: Attend brand meetings as required, and share key takeaways with internal teams to ensure alignment.
  • Customer Communications: Assist in the development of customer-focused offers to drive sales.
  • Stakeholder Engagement: Build and maintain relationships with sales, marketing, operations, and aftersales teams to align efforts and achieve business objectives
About You:To succeed as Franchise Performance Manager (LCV) you will need:
  • Proven experience in a similar role within automotive or similar sector, ideally working with multi-franchise operations.
  • In depth knowledge of the UK Commercial Vehicle market (particularly LCV)
  • Familiarity with OEM standards and processes.
  • Strong financial understanding with the ability to interpret data and provide actionable insights.
  • Excellent communication and influencing skills to inspire dealership teams to achieve exceptional results, and ability to build relationships both internally and externally.
  • A flexible approach to travel across our dealership network and manufacturer sites within region.
  • A results-orientated mindset with a passion for continuous improvement.
What We Offer:
  • A competitive salary with a performance-related bonus.
  • Access to the car benefit scheme (where role applicable)
  • Comprehensive benefits, including pension, healthcare, and more.
  • A base location within region.
  • A supportive and inclusive company culture
  • Career development and progression opportunities within a leading automotive group.
Why Hendy Group?At Hendy Group, we pride ourselves on innovation, customer satisfaction, and operational excellence. Joining our team means becoming part of a business with a proud heritage and ambitions plans for the future. This is your chance to shape the success of franchise operations within a trusting and growing organisation.If you’re ready to take on this exciting challenge and make a meaningful impact on Hendy Group’s success then we’d love to hear from you. Select Apply Now, submit a CV and a detailed covering letter outlining your experience and suitability for the role. We look forward to hearing from you.

Hendy