Support Line Coordinator
Verisk
- Esher, Surrey
- Permanent
- Full-time
- Use your knowledge and skills to provide a friendly and efficient telephone service to turn around client queries in a timely manner
- Maintain accurate statistical records
- Take an active role in the monitoring and analysis of data to identify improvements to the current risk assessment strategy
- Be responsible for reporting key performance indicators to the appropriate clients
- Provide feedback on working protocols and working practices
- Further tasks deemed appropriate by your line manager and company direct
- An interest in learning about the human body and medical conditions (essential)
- Previous experience of working within a medical arena (desirable)
- Experience within a commercial, travel or insurance setting (desirable)
- Excellent written and spoken English (essential)
- IT skills - MS Office, Internet, email & databases (essential)
- Excellent communication and interpersonal skills (essential)
- Enthusiasm and a willingness to learn (essential)
- Previous experience in a customer service role (desirable) · The ability to work independently as well as within a team (essential)
- Knowledge and/or interest in technology (desirable)
- Be Remarkable by doing something better each day in service to our customers and each other
- Add Value by delivering immediate and sustained results that drive positive outcomes
- Innovate by redefining what's possible, embracing challenges, and pushing boundaries