Area Manager

• Achieve agreed sales and profit targets, maximise profit through effective cost control
• Effectively analyse shop financial data to make informed commercial decisions
• Maintain a standard of excellence at all times with regard to customer service and supporter care across the area
• Ensure all directives are effectively embedded across the area
• Develop and embed an effective area plan to generate additional income using local corporate contacts and media
• Regularly review high street and charity retailers to ensure shops remain competitive within the local market
• Implement all business directives
• Generate additional income using local corporate and independent contacts, and social media

• Generate quality donated goods through area driven initiatives and ensure effective distribution across the area to maximise income
• Ensure Octavia stock selection guidelines on quality for all products are embedded in all shops across the area
• Achieve all the agreed area Key Performance indicators including processing, average selling price, Gift Aid and Volunteer recruitment targets
• Ensure all shops in the area comply with the agreed pricing guidelines based on the shops demographic profile
• Achieve area stock loss targets of new goods through effective stock management and full compliance with administration policies and procedures
• Ensure that efficient and organised stockroom systems are maintained within each shop to maximise processing levels and income

• Ensure a high standard of merchandising and visual display is delivered (including new goods and donated stock) both windows and in-store, for all shops ensuring their compliance with Octavia guidelines
• Ensure basic housekeeping standards and high levels of cleanliness are consistently maintained throughout the area

• Recruit, develop and retain high calibre staff in all positions within the area
• Provide relevant training and coach staff to maximise their potential
• Carry out annual appraisals and monthly performance reviews for managers
• Identify and manage poor performance in accordance with Octavia’s policies and procedures
• Maintain regular communication with staff to inform, motivate and drive performance
• Support the Shop Managers in ensuring that shops are kept adequately staffed at all times, to maintain levels of service

• Ensure volunteer recruitment campaigns are fully implemented
• Provide support and guidance to paid staff on the management and volunteer retention
• Ensure that volunteers have sufficient training and knowledge to maximise their potential the
• Where appropriate, attend volunteer meetings, making sure volunteers are valued and rewarded for their contributions
• Ensure paid staff use appropriate communication tools to keep volunteers up to date with Octavia’s performance and development

• Action all personal requests for information, reports and area administration within the agreed timescales
• Ensure all shops comply with Octavia financial and administration procedures
• Achieve compliance on Health and Safety procedures and audits in all shops
• Ensure that all Octavia security procedures and policies are correctly followed and embedded in all shops

• Be willing to work additional hours and to perform any other additional duties as and when required by the business
• Willingness to work on initiatives with all support departments
• Promote positive internal and external relationships to maximise income and profit for Octavia
• Engage with our wider communities to ensure our shops are at the heart of the community
• Maintain a strong knowledge of Octavia’s structures and current activities

• Proven successful track record in multi-site Area charity retail management
• Proven experience of achieving sales and profit target
• Experience of distance management of a diverse team of people
• Experience of performance management

• Excellent understanding of high street retail and Fashion

• Ability to motivate and manage a diverse team
• Self motivated with the ability to use own initiative
• Excellent written and verbal communication skills with the ability to communicate effectively at all levels
• Excellent organisational and planning skills with the ability to implement and embed strategies
• Commercial awareness and excellent business judgement
• Strong ability to adapt and implement change with a flexible and proactive attitude
• Excellent analytical and numeric skills
• Ability to work effectively under pressure
• Flexible attitude and adaptable to change
• Leadership and drive
• Advanced - Microsoft office (Outlook, Word, Excel) application

• Flexible-working
• Life Assurance
• Employee Wellbeing App/ Mental Health Support
• Online GP Service
• Cycle to work
• Opportunities for self-development with over 60 courses available to self-enrol
• Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme

Octavia