Support Engineer Team Manager, Alexa Information & Ads
- Cambridge
- Permanent
- Full-time
As a Team Manager you will have demonstrable ownership of data, efficiency and accuracy along with a passion for people management. Specifically, the Team Manager will:
- Liaise with in-country stakeholders to understand customer needs and priorities
- Utilize sprint boards to manage task assignment across various workflows, prioritizing requests from your stakeholders for delivery via your direct reports on a day-to-day basis to quality standards
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Track quality, SLAs and performance metrics via internal dashboards
- File and track tickets, following up on blocks to productivity
- Lead and manage a team of employees
- Provide regular, formal & informal feedback for your direct reports
- Provide support and guidance to team members whenever necessary
- Identify training needs and provide opportunities for team members to develop their skills and knowledge
- Create a positive and engaging work environment that motivates team members to perform at their best
- Assisting with hiring and training employees
- Identify and help implement process-related improvement techniquesBASIC QUALIFICATIONS- Fluency in English, with strong written and verbal communication abilities
- Bachelor's or advanced degree in a relevant field
- Experience managing and coaching performance
- Demonstrable ability to think about upcoming issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
- Ability to thrive under pressure and adapt to a fast-paced environment
- Ability to keep up with changing project conventions and newly launching projects
- Excellent organizational skills and attention to detail
- Strong analytical, communication and interpersonal skills
- Experience in understanding metrics and developing them, as required
- Experience with accuracy tracking and development, throughput analysis & reporting
- Experience leading medium, multi-track, fast-moving teams
- Proficient with Microsoft Office productsPREFERRED QUALIFICATIONS- Two or more years as an operations, team, project, or program manager
- Experience in managing process and operational escalations
- Excellent communication, strong organizational skills and very detailed oriented
- Exposure to process improvement/quality control tools and methods
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- Strong interest in hiring and developing people in their respective roles
- Experience/Familiarity in SQLAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.