Laboratory Support Service Lead (M/F/D)

Avantor

  • Macclesfield, Cheshire
  • Permanent
  • Full-time
  • 19 days ago
The Opportunity:Avantor is looking for a dedicated and experienced Laboratory Support Service Lead to join our team in Macclesfield, UK. In this position, you’ll be responsible for the day-to-day operational management of analytical laboratory support teams within defined areas of a major pharmaceutical research site. You’ll not only oversee service delivery, health and safety, training, and compliance, but also take an active role as a dedicated trainer and provide hands-on operational support to the team when needed. This role is key to driving performance, ensuring continuous improvement, and fostering a culture of excellence across the team.This role will be a full-time, permanent position based at a major pharmaceutical research and manufacturing site in Macclesfield. Alongside an attractive salary, we offer a comprehensive benefits package including a pension scheme, private medical and dental care, and an additional day off to celebrate your birthday.Working hours: Monday to Friday, core hoursThe TeamYou’ll lead a team of 4-6 laboratory support staff within Avantor’s Lab and Production Services (LPS) department. Working closely with other service leads, managers, and scientific stakeholders, you’ll ensure high-quality service delivery and operational excellence across the site.What we’re looking for
  • A degree in a scientific discipline or equivalent experience working in a laboratory environment
  • Proven leadership capabilities with experience managing teams and driving performance
  • Strong understanding of laboratory operations, scientific processes, and compliance within GMP-regulated environments
  • Demonstrated knowledge of health, safety, and environmental standards in laboratory settings
  • Proficiency in Microsoft Office 365 and familiarity with lean methodologies such as Kaizen and Tiered Daily Management
  • Excellent communication, planning, and stakeholder engagement skills, with a commitment to continuous improvement and service excellence
How you’ll thrive and create an impact
  • Lead and manage a lab support team, overseeing daily operations, performance, and resource planning
  • Ensure compliance with health & safety, training, and documentation standards across service activities
  • Act as the main contact for lab services, resolving customer enquiries and maintaining service quality
  • Monitor and report on KPIs and SLAs, using metrics to drive continuous improvement
  • Collaborate with other service leads and stakeholders to share best practices and deliver consistent service
  • Identify and implement process improvements to enhance efficiency and support cost-saving initiatives
#LI-OnsiteDisclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.Privacy Policy:We will use the personal information that you have submitted to us in order to consider your application for the relevant role.Your privacy is important to us. Please for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor