Customer Service Administrator

Cameron Clarke Associates

  • Cambridge
  • £30,000 per year
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
Customer Service Administrator| Cambridge | Full Time, 37.5 hours per week | 08:00 - 17:00 Monday - Friday | Earn up to £30,000 with bonus (base salary £27,000)A high-class brand management and distributor of premium appliances is looking for a Customer Service Administrator.Operating out of a state-of-the-art facility, this role brings an exciting opportunity to work in an established customer service team, focused on delivering best-in-class service to all customers on our direct-to-consumer websites and marketplace platforms. The ideal candidate will be highly organised, an effective communicator, and passionate about delivering exceptional service.Are you the right person for the job?
  • Experience working in a customer-focused and fast-paced environment
  • Have a real desire to go above and beyond for customers
  • You have excellent listening skills, can easily build good rapport with customers and display empathy
  • A confident telephone manner, self-motivated with a drive to find the right solutions for customers
  • Able to work well under pressure, showing resilience and good time management skills
  • Confidence in your ability to use IT programs (e.g. Microsoft packages)
  • Ability to prioritise workload, whilst being organised and efficient
  • Excellent communication skills, both verbal and written
  • Good attention to detail, and able to solve problems
What will your role look like?
  • Effectively handle incoming customer enquiries via phone, email, live chat and socials in a timely and professional manner
  • Delivering an outstanding customer experience
  • Efficiently handling customer queries with empathy, knowledge and understanding
  • Managing daily tasks within our direct-to-consumer and marketplaces, including processing orders, return requests and uploading stock inventories
  • Working positively across internal departments, e.g. sales, logistics, brand teams, to solve customer queries
  • Generate and manage reports related to customer interactions, order status, and service levels
  • Conduct website audits to ensure we’re always providing the most up-to-date information to consumers, e.g. product information, FAQ’s, manuals
What can you expect in return?
  • 25 days of annual leave
  • Company Profit Share Scheme
  • Contributory Pension (up to 6%)
  • Life Cover
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!Your data will be handled in line with GDPR

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