IT Service Desk Analyst (London)
- London
- £30,000-34,000 per year
- Permanent
- Full-time
Job Ref 43816DescriptionIT Service Desk Analyst
Looking to take your IT support skills to the next level?Do you enjoy being the first point of contact for technical issues and pride yourself on delivering great service? This IT Service Desk Analyst role offers variety, responsibility, and the chance to work with a wide range of technologies in a supportive, professional environment.The essentialsRole: IT Service Desk Analyst - 1st Line SupportSalary: £30,000 - £34,000 + on-call allowances (1-in-7 week on-call)Location: London (close to Bank, Liverpool Street station)Hybrid: 50% office, 50% home (alternating weeks)Hours: 7-hour shifts between 8am-6pm + 4pm-midnight & weekend on-call rotation (1 week in 7)This is a great step for someone with at least 12 months' IT help desk experience in a professional services setting, ideally legal.What's in it for youYou'll join a well-established IT team in a global, professional environment, gaining exposure to an extensive range of systems and technologies. The hybrid model gives you the flexibility to balance home and office working, while the on-call allowance and overtime rates make your commitment worthwhile. You'll work with colleagues worldwide, building both your technical expertise and your professional network.What you'll be doing
- Acting as first-line contact for IT issues via phone, email, or in person
- Providing remote and desk-side support across a wide range of systems including Microsoft 365, Teams, Zoom, Windows 10, iManage, IntApp, Elite 3E, BigHand, Workshare, Citrix, VPN, RSA, Mimecast, and mobile technologies (iOS, Android, Intune)
- Logging and tracking issues in ServiceNow, escalating when needed, and keeping users informed
- Setting up and supporting audio/video conferences (in-person or remotely)
- Taking ownership of tasks through to resolution, ensuring a great user experience
- Minimum 12 months' IT help desk experience in a professional services environment (legal experience ideal)
- Confident communicator who can explain technical solutions clearly to non-technical users
- Strong troubleshooting skills and knowledge of core Microsoft Office 365 applications
- Calm under pressure, with a logical approach to problem solving
- Flexible, customer-focused, and happy to work on a rotational on-call schedule
- A proactive team player who takes pride in providing excellent support