Design Researcher (12-Month FTC)
- Bristol Area
- £59,850-66,500 per year
- Contract
- Full-time
SALARY: £59,850 - £66,500HOURS: Full-Time
DURATION: 12-Month Fixed-Term ContractWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Bristol office.About this opportunityHere at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 70+ researchers who shape product and service development. Everyone brings different strengths and passions—maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We’ll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. You’ll also always be supported in your role by our wider Design Research and Analytics community.Working in a multi-disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business. This particular role sits within the Customer Details Management (CDM) area of the bank, where the team is focused on simplifying processes, reassuring customers, and managing expectations—particularly around tasks like updating personal details, such as changing your name or address.You’ll be responsible for managing the research plan and roadmap for your service or product area. You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.What you'll needExperience working closely with design and product teams to identify and prioritise the right research questionsAbility to create research roadmaps and plans to keep the team on track, helping set both short-term objectives and strategic directionDeep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviewsExperience running quantitative studies (e.g. surveys) and able to analyse quantitative resultsSkilled in synthesising insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunitiesStrong communication skills with the ability to influence wider business stakeholders with clarity and concisenessExperience combining qualitative and quantitative methodsEthnographic experience (e.g. contextual enquiry or diary studies)Ability to triangulate research and data from different sources to tell compelling customer storiesExperience conducting research with vulnerable audiences and/or accessibility needs, with sensitivity and ethical awarenessWillingness to share your expertise and learn from othersAbout working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%Share schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesReady for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.