House Manager/Host Job
- Stroud, Gloucestershire
- £55,000-60,000 per year
- Permanent
- Full-time
- Deliver a unique and personalised 5-star guest experience for guests with meticulous attention to detail.
- Oversee day-to-day operations of the estate during guest stays.
- Act as the primary point of contact for guests; plan and coordinate activities, reservations, and local experiences.
- Maintain high service standards, swiftly resolving guest issues or requests.
- Build and manage a network of local suppliers, tradespeople, and service providers (e.g., chefs, wellness professionals, tennis coaches, guided walks).
- Manage procurement of groceries, household supplies, and liaison with laundry services and other providers
- Coordinate check-in/check-out procedures and oversee all guest-facing operations
- Schedule and supervise maintenance, cleaning, and housekeeping staff as needed
- Provide operational support and flexibility during guest stays
- Possess commercial awareness, contributing to operational efficiencies and service profitability.
- Responsible for assessing and reporting any damage/breakages and also updating inventory before and after every guest stay
- Manage morning breakfasts / evening drinks as required by guests
- Liaising with owner and booking / travel agencies including in advance of guest stays.
- Proven experience in luxury hospitality, private households, high-end chalets, or boutique hotels.
- Strong interpersonal and organisational skills.
- Discreet, professional, and guest-focused with a proactive and positive attitude.
- Excellent local knowledge of the Cotswolds and surrounding areas - can be developed over time with support from owner and others.
- Able to live off-site with flexibility to work extended hours when required (including remote trouble shooting for guests)
- Full UK driving licence