Bank Service Administrator

NHS

  • Northwood, Greater London
  • £12.21 per hour
  • Permanent
  • Full-time
  • 7 days ago
The Service Administrator role outlines a multi-faceted position within the Elective Care Services Team. The candidate will play a crucial role in handling administrative tasks and ensuring the smooth operation of community specialist clinics across Harrow. Below is a summary of the key responsibilities and qualifications required:Main duties of the job
  • Base Location: Head office in Northwood, with responsibilities extending to various clinics across Harrow.
  • Primary Duties: Managing day-to-day administrative tasks, patient bookings, triage processes, and communication through phone, email, and text.
  • Work Environment: Busy, fast-paced, requiring flexibility and the ability to assist other services as needed.
About usHarrow Health Community Interest Company (Harrow Health) began in 2007 by a group of Harrow GPs, whose sole aim was to ensure patients receive a high-quality clinical care service within the community. Over the years, Harrow Health has expanded. We now provide many clinical services, which include multiple Community based specialist Consultant led clinics and the Wholes systems Integrated Care Enhanced Frailty Service.Our Vision is to provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.DetailsDate posted26 August 2025Pay schemeOtherSalary£12.21 an hourContractBankWorking patternFlexible workingReference numberB0480-25-0025Job locationsMetro House Ground Floor203 Pinner RoadNorthwoodMiddlesexHA6 1BXJob descriptionJob responsibilitiesKey Responsibilities:Administrative Operations:
  • Provide ad hoc support as and when requested by the organisation to meet administrational and service demands on a zero-hour contract.
  • Oversee the administration of various specialist clinics (e.g., Gynaecology, Dermatology, Gastroenterology, ENT).
  • Follow company SOPs and policies to ensure efficient patient management.
  • Data entry and processing of referrals in clinical systems.
Patient Interaction:
  • Manage patient appointment bookings via phone, text, or email.
  • Handle clinic outcomes, scheduling follow-ups, and coordinating secondary care referrals.
  • Respond to patient inquiries promptly, maintaining service inboxes within agreed timelines.
  • Address and manage sensitive phone calls, escalating complex issues to service managers as needed.
Clinic Preparation and Support:
  • Prepare and provide support for consultant-led clinics.
  • Assist with stock management and ordering clinical consumables.
  • Work across various clinic sites as required, including reception duties when necessary.
Data and Reporting:
  • Collect and contribute to monthly reporting and invoicing data.
  • Support the service with activity audits and maintain adherence to KPIs.
Collaboration and Communication:
  • Liaise effectively with patients, clinicians, and external healthcare providers.
  • Provide outstanding customer service in interactions with all stakeholders.
  • Offer feedback to management to improve services and support team objectives.
Job descriptionJob responsibilitiesKey Responsibilities:Administrative Operations:
  • Provide ad hoc support as and when requested by the organisation to meet administrational and service demands on a zero-hour contract.
  • Oversee the administration of various specialist clinics (e.g., Gynaecology, Dermatology, Gastroenterology, ENT).
  • Follow company SOPs and policies to ensure efficient patient management.
  • Data entry and processing of referrals in clinical systems.
Patient Interaction:
  • Manage patient appointment bookings via phone, text, or email.
  • Handle clinic outcomes, scheduling follow-ups, and coordinating secondary care referrals.
  • Respond to patient inquiries promptly, maintaining service inboxes within agreed timelines.
  • Address and manage sensitive phone calls, escalating complex issues to service managers as needed.
Clinic Preparation and Support:
  • Prepare and provide support for consultant-led clinics.
  • Assist with stock management and ordering clinical consumables.
  • Work across various clinic sites as required, including reception duties when necessary.
Data and Reporting:
  • Collect and contribute to monthly reporting and invoicing data.
  • Support the service with activity audits and maintain adherence to KPIs.
Collaboration and Communication:
  • Liaise effectively with patients, clinicians, and external healthcare providers.
  • Provide outstanding customer service in interactions with all stakeholders.
  • Offer feedback to management to improve services and support team objectives.
Person SpecificationExperienceEssential
  • Strong Customer Service Skills.
Desirable
  • Knowledge of NHS Systems - EMIS Web, e-Referral System.
  • Previous experience of a similar role.
Knowledge Other FactorsEssential
  • Flexibility.
  • Ability to work effectively in a team.
Desirable
  • Previous experience working within an administrative function with a healthcare setting.
SkillsEssential
  • Excellent Communication Skills both written & verbal.
  • Polite telephone manner.
  • Microsoft (Word, Excel) Literate.
  • Excellent Attention to detail.
  • The ability to remain calm under pressure.
Desirable
  • NHS Services.
  • Understanding of information governance and patient confidentiality
  • Technical Proficiency: Familiarity with clinical systems such as E-Referral System and EMIS Web.
  • Communication Skills: Ability to manage phone lines effectively and handle difficult conversations with empathy.
  • Administrative Competence: Experience in processing patient data and maintaining strict data protection per GDPR guidelines.
  • Flexibility: Willingness to work in various locations and adapt to changing business needs.
  • Organizational Skills: Capable of managing multiple tasks, ensuring timelines are met, and assisting in general office duties.
  • Proactive Attitude: Ability to support other team members and services as needed.
QualificationsEssential
  • Minimum GCSE Grade C in English and Math.
Desirable
  • Health and Social Care Level 2.
Person SpecificationExperienceEssential
  • Strong Customer Service Skills.
Desirable
  • Knowledge of NHS Systems - EMIS Web, e-Referral System.
  • Previous experience of a similar role.
Knowledge Other FactorsEssential
  • Flexibility.
  • Ability to work effectively in a team.
Desirable
  • Previous experience working within an administrative function with a healthcare setting.
SkillsEssential
  • Excellent Communication Skills both written & verbal.
  • Polite telephone manner.
  • Microsoft (Word, Excel) Literate.
  • Excellent Attention to detail.
  • The ability to remain calm under pressure.
Desirable
  • NHS Services.
  • Understanding of information governance and patient confidentiality
  • Technical Proficiency: Familiarity with clinical systems such as E-Referral System and EMIS Web.
  • Communication Skills: Ability to manage phone lines effectively and handle difficult conversations with empathy.
  • Administrative Competence: Experience in processing patient data and maintaining strict data protection per GDPR guidelines.
  • Flexibility: Willingness to work in various locations and adapt to changing business needs.
  • Organizational Skills: Capable of managing multiple tasks, ensuring timelines are met, and assisting in general office duties.
  • Proactive Attitude: Ability to support other team members and services as needed.
QualificationsEssential
  • Minimum GCSE Grade C in English and Math.
Desirable
  • Health and Social Care Level 2.

NHS